Kaylee Ann Heckl
1960 Tall Oaks Drive #2A, Aurora,IL
Summary
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding dining experience to each and every customer.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service values
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Swordfish Contemporary Sushi
07.2023 - Current
- Providing attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintaining thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, food allergy concerns and cooking methods.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performing opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate and Brand Ambassador
Funky Bean Boutique
07.2020 - 07.2023
- Provided exceptional customer service to drive satisfaction
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
Lead Dental Assistant
Elite Dental Specialists- Endodontics
10.2018 - 12.2022
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared & stocked rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Used Eagle Soft to document and maintain patient information and health background.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions, and calling for repairs.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies..
- Designed dental report card to explain patient dental health status and treatment plans.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
Shift Lead Server/ Bartender and Manager
Chelios Grill & Ale House
07.2012 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales significantly by upselling higher-end products to customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Passionate about learning and committed to continual improvement.
Fast Food Cashier/ Drive Thru
Portillos
01.2010 - 12.2012
- Provided customers with information on specials and discount deals.
- Completed order entries and verified correctness with customers to reduce post-order errors.
- Handled cash with high accuracy and took care to check bills for fraud.
- Accurately handled cash register transactions while providing excellent customer service.
Hostess
Pepe’s
08.2007 - 10.2009
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Delivery Driver
Jet’s Pizza
01.2008 - 06.2009
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Sales Associate, Cashier
Party City
08.2006 - 08.2007
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Assisted customers by answering questions, fulfilling requests and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Tracked inventory, located items, and requested new merchandise with hand-held scanners and cellular devices.
Education
Diploma - Basic Studies
Oswego East High School
Oswego, IL2009
Skills
- Dental assisting- 4 years
- Customer service - 3 years
- OSHA Regulations Knowledge- 4 years
- Money handling - 10 years
- Food industry - 16 years
- Serving - 10 years
- Bartending - 10 years
- Front Desk- 2 years
- Leadership
- Adaptability
- Job loyalty
- Punctual & reliable
- Up selling productivity
- Strong work ethic
- Problem solver
- Multitasking
- Professionalism and Etiquette
- Patient Relations
- Document Management/ Electronic Charting/
- Data Verification
- Teamwork and Collaboration
- Certified in CPR
- Endodontic Procedure Assistance
Certification
- Illinois Basset
- ServSafe Food Handler
- CPR/ First Aid
- Sonedo Gentlewave
- Cone-Beam Computed Tomography
- EagleSoft Patterson
Awards
- Famous Dave’s Employee of the Month,
Year 2009
Google Reviews
- https://www.google.com/maps/reviews/@41.7961513,-88.2781452,16z/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNPZ1kzWURnEAE!2m1!1s0x880ef0be4582ec71:0x6f613d4522a0be98?hl=en-US
- https://www.google.com/maps/reviews/@41.7961513,-88.2781452,10z/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUMybThXcEJBEAE!2m1!1s0x880ef599d14e098d:0x3f4cc44f3647426f?hl=en-US
- https://www.google.com/maps/reviews/@41.7961513,-88.2781452,15z/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUNpOTlPY0VnEAE!2m1!1s0x880ef0be4582ec71:0x6f613d4522a0be98?hl=en-US
- https://www.google.com/maps/reviews/@41.7961513,-88.2781452,13z/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSURDekt1OGtnRRAB!2m1!1s0x880ef0be4582ec71:0x6f613d4522a0be98?hl=en-US
- https://www.google.com/maps/reviews/@41.7961513,-88.2781452,12z/data=!4m6!14m5!1m4!2m3!1sChZDSUhNMG9nS0VJQ0FnSUR5LXBxNUlnEAE!2m1!1s0x880ef0be4582ec71:0x6f613d4522a0be98?hl=en-US
- https://www.google.com/maps/reviews/@41.7961513,-88.2781452,11z/data=!4m6!14m5!1m4!2m3!1sChdDSUhNMG9nS0VJQ0FnSUR1NzV6OXRnRRAB!2m1!1s0x880ef599d14e098d:0x3f4cc44f3647426f?hl=en-US
Timeline
Server
Swordfish Contemporary Sushi
07.2023 - Current
Sales Associate and Brand Ambassador
Funky Bean Boutique
07.2020 - 07.2023
Lead Dental Assistant
Elite Dental Specialists- Endodontics
10.2018 - 12.2022
Shift Lead Server/ Bartender and Manager
Chelios Grill & Ale House
07.2012 - 11.2020
Fast Food Cashier/ Drive Thru
Portillos
01.2010 - 12.2012
Delivery Driver
Jet’s Pizza
01.2008 - 06.2009
Hostess
Pepe’s
08.2007 - 10.2009
Sales Associate, Cashier
Party City
08.2006 - 08.2007
Diploma - Basic Studies
Oswego East High School
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