Annisia Graham
Miramar,FL
Summary
Experienced with providing top-tier customer service and creating welcoming atmosphere. Utilizes effective communication to ensure guest satisfaction and smooth. Personal engagement with each new guest to create a memorable experience and encourage repeat visits. Knowledge of teamwork and adaptability essential for success in dynamic environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Cooper’s Hawk Winery and Restaurant
08.2023 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Chief Medical Scribe
ScribeAmerica
12.2019 - Current
- I’m a chief medical scribe, working along side doctors with the responsibility of documenting each patient visit accurately
Crew member
Smoothie kings
06.2017 - Current
- I’m a very optimistic, cheerful and respectful individual i always try my best to bring only good vibes to work and my co workers
- Given this opportunity I know I can excel as a member of your crew
- I always refer to costumers as guest because I feel we are not only selling a good we’re selling a service and I want our guest to leave knowing they had the best quality and service possible making them feel more welcomed
Server
Miami Gardens Square
10.2020 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Chilis
02.2018 - 12.2019
- Working at Chili’s I was a server, responsible for making sure our guests had the best experience, I learned how to work with my team to ensure we had smooth shifts even when it became rather busy
Team Member/Cashier
Papa John's
09.2016 - 04.2017
Education
High School - Diploma
Coral Springs High School
Coral Springs, FL06.2018
Bachelor's - Biology
Nova Southeastern University
Davie, FLSkills
- Serving Experience (8 years)
- Customer Service ( 8 years)
- Hospitality experience (8 years)
- Computer Skills (5 years)
- Dental Assisting
- Dentrix
- Dental Receptionist
- Medical Imaging
- HIPAA
- Epic
- Chairside Assisting
- Infection Control Training
- Medical Scheduling
- Laboratory Experience
Certification
- Radiology
- September2020 to Present
- Certified in radiology, legally able to take X-Rays using XCP, Pano
- Dental Assistant
- Certified EFDA, trained at AAA SCHOOL OF DENTAL ASSISTANT
- Dental Radiology
- Able to successfully capture X-Rays on the oral cavity
Languages
English
Native or Bilingual
Patios
Native or Bilingual
Spanish
Limited Working
Affiliations
- DECA
- October2014 to Present
- Business management organization
Additional Information
I work well under pressure and I love to learn and expand my arisen meeting a vast variety of people. I'm definitely a peoples person I enjoy working with other.
Timeline
Server
Cooper’s Hawk Winery and Restaurant
08.2023 - Current
Server
Miami Gardens Square
10.2020 - 07.2023
Chief Medical Scribe
ScribeAmerica
12.2019 - Current
Chilis
02.2018 - 12.2019
Crew member
Smoothie kings
06.2017 - Current
Team Member/Cashier
Papa John's
09.2016 - 04.2017
- Radiology
- September2020 to Present
- Certified in radiology, legally able to take X-Rays using XCP, Pano
- Dental Assistant
- Certified EFDA, trained at AAA SCHOOL OF DENTAL ASSISTANT
- Dental Radiology
- Able to successfully capture X-Rays on the oral cavity
High School - Diploma
Coral Springs High School
Bachelor's - Biology
Nova Southeastern University
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