Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaylee Carlene Roberts

Orlando,FL

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Craft & Common
01.2023 - Current
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Consistently met or exceeded daily sales targets, driving revenue growth by upselling and providing exceptional customer service.
  • Recommended menu items based on solid understanding of individual customer needs and preferences.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Shift Supervisor

Starbucks
12.2021 - 12.2022
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Recognized individual employee achievements and fostered a supportive work culture where team members felt valued.
  • Resolved customer complaints professionally and offered thoughtful solutions to foster customer satisfaction and loyalty.
  • Exceeded sales expectations through effective upselling techniques and encouraging customers to sign up for rewards programs.

Barista

Starbucks
09.2019 - 11.2021
  • Enhanced customer satisfaction by preparing and serving beverages with a focus on speed, quality and consistency.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new hires, sharing knowledge of coffee making techniques and customer service standards.

Veterinary Receptionist and Assistant

Redland Animal Hospital
02.2018 - 07.2019
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.


Education

Associate of Arts -

Miami Dade College
Miami, FL

Bachelor of Science - Psychology

University of Central Florida
Orlando, FL
08.2024

Skills

  • Exceptional Customer Service
  • Team Development
  • Fast Learner
  • Creative Problem-Solving
  • Upselling
  • Cash Handling
  • POS Systems
  • Administrative Support
  • Scheduling
  • Data Entry
  • Conversant in Spanish
  • Attention to detail

Certification

  • Licensed Nail Technician
  • Certified Food Safety Manager

Timeline

Barista

Craft & Common
01.2023 - Current

Shift Supervisor

Starbucks
12.2021 - 12.2022

Barista

Starbucks
09.2019 - 11.2021

Veterinary Receptionist and Assistant

Redland Animal Hospital
02.2018 - 07.2019

Associate of Arts -

Miami Dade College

Bachelor of Science - Psychology

University of Central Florida

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Kaylee Carlene Roberts