Kaylee M. Rodriguez
Salt Lake City,UT
Summary
Results-oriented coordinator with 5+ years of cross-functional experience managing complex workflows, ensuring compliance, and improving operational processes in high stakes environments. Proven track record of coordinating multi-party communication, maintaining rigorous documentation standards, and translating data into actionable insights. Skilled at keeping projects on track, on spec, and on time.
Overview
7
7
years of professional experience
Work History
Office Manager
Geriatric Associates of Richmond
Richmond, VA
01.2026 - 05.2026
- Coordinated daily operations across 8 physicians, 2 NPs, and 16+ nursing home partners, serving as the central point of contact for scheduling, documentation, and stakeholder communication.
- Led end-to-end practice digitization project, achieving 100% implementation in under 30 days with no disruption to patient care.
- Managed EHR platform migration and LabCorp system onboarding, overseeing data integration and coordinating across clinical and technical staff.
- Cleared a 7-month task backlog to current in 2 weeks by restructuring the tracking process and driving cross-department follow-through.
- Built inventory management system from scratch; took over product sourcing and vendor coordination.
- Trained 3 new Medical Assistants; developed materials and provided hands-on mentorship through full onboarding.
Case Coordinator/Counselor I
Pinnacle Treatment Centers
Richmond, VA
12.2024 - 01.2026
- Managed 65+ active cases simultaneously, coordinating monthly client touchpoints, care plan adherence, and all compliance documentation.
- Maintained full Virginia state compliance for substance abuse counseling with zero documentation lapses.
- Selected for cross-functional committee focused on organizational process improvement and team culture.
- Collaborated with clinicians, administrators, and external agencies to coordinate care decisions and resolve escalations.
Compliance Associate
Outlier AI
Remote, USA
01.2024 - 09.2024
- Independently managed a structured review pipeline for AI model outputs, applying defined evaluation criteria to ensure consistency, accuracy, and compliance with quality standards.
- Identified and documented systematic patterns of deviation or bias across model outputs, producing detailed written findings for internal quality teams.
- Operated within a remote, asynchronous project environment, consistently meeting deadlines and maintaining output without direct supervision.
Client Service Representative
Design One
Midlothian, VA
10.2019 - 07.2020
- Facilitated client inquiries, ensuring prompt and accurate responses to enhance customer satisfaction.
- Managed scheduling and coordination of design consultations, optimizing workflow efficiency.
- Developed and maintained client relationships, fostering trust and loyalty through effective communication.
- Analyzed client feedback to identify service improvement opportunities and implemented changes accordingly.
Education
Bachelor of Science - Psychology
Virginia Polytechnic Institute And State University
Blacksburg, VA05-2024
Skills
Project & workflow coordination
Cross-functional communication
Process improvement
Compliance & audit management
Documentation & reporting
Vendor management
Budget reconciliation
Advanced Excel
Data analysis & reporting
Calendar & schedule management
Stakeholder coordination
Remote collaboration
Timeline
Office Manager
Geriatric Associates of Richmond
01.2026 - 05.2026
Case Coordinator/Counselor I
Pinnacle Treatment Centers
12.2024 - 01.2026
Compliance Associate
Outlier AI
01.2024 - 09.2024
Client Service Representative
Design One
10.2019 - 07.2020
Bachelor of Science - Psychology
Virginia Polytechnic Institute And State University