Yvette Sims
Eastvale,CA
Summary
Detail-oriented professional with extensive experience in customer service and collections management. Demonstrates effective team supervision, operational coordination, and process improvement to enhance departmental efficiency and achieve organizational goals. Seeking a role in public service where strong administrative and communication skills contribute to community operations.
Overview
18
18
years of professional experience
Work History
Collections & Evictions Manager
Community Rebound Assistance, LLC
Eastvale
06.2023 - Current
- Oversee daily collections operations and ensure department processes are completed accurately, efficiently, and in accordance with established procedures.
- Supervise, train, coach, and motivate collections personnel while monitoring individual and team performance.
- Establish performance expectations and monitor progress toward departmental goals.
- Monitored aging and delinquent accounts, developing targeted action plans that enhanced recovery rates.
- Handle complex and high-value accounts, including escalation of accounts requiring additional action.
- Processed outstanding accounts based on delinquency status and coordinated referrals to attorneys for eviction, foreclosure, or litigation.
- Maintain accurate and current documentation of collection activities, account status, and recovery efforts.
- Prepared and reviewed reports on account activity, team performance, collection trends, and revenue recovery, informing strategic decisions.
- Provides management with information and observations regarding collection performance and operational trends.
- Communicate professionally with customers regarding account issues, repayment plans, settlements, and other sensitive financial matters.
- Work collaboratively with administrative personnel, management, attorneys, and third-party legal teams on escalated accounts.
- Identified and implemented improvements to collection procedures and workflows, increasing departmental efficiency.
- Participate in interviewing and onboarding new employees, including initial screening, document verification, orientation coordination, and benefits enrollment.
- Maintain a professional and customer-focused approach when handling sensitive or difficult situations.
Asset Property Manager
Nationwide Community Revitalization, LLC
Eastvale
09.2021 - 06.2023
- Managed a multi-state property portfolio with responsibility for risk and compliance monitoring, regulatory requirements, documentation, and operational controls.
- Reviewed contracts, agreements, property records, and supporting documentation to identify discrepancies, compliance concerns, and potential areas of risk.
- Monitored properties for regulatory, statutory, and code compliance, researching applicable requirements and escalating issues when necessary.
- Reviewed claims and repair documentation, validating supporting records and coordinating with internal teams and external vendors to ensure accurate and timely resolution.
- Conducted due diligence and documentation reviews to support property transactions, risk assessments, compliance requirements, and operational decision-making.
- Processed and reviewed financial transactions, invoices, and supporting documentation with a strong focus on accuracy, completeness, and policy compliance.
- Managed vendor relationships and monitored service providers for adherence to contractual requirements, company policies, and applicable regulations.
- Researched regulatory and compliance requirements and communicated findings to appropriate stakeholders to support informed business decisions.
- Identified operational, documentation, and compliance issues; investigated discrepancies and escalated material concerns to management.
- Collaborated cross-functionally with legal, finance, operations, vendors, property teams, and other stakeholders to resolve issues and maintain compliance.
- Utilized Microsoft Excel and Microsoft Office to manage data, analyze information, maintain records, track transactions, and support reporting and portfolio management.
Security & Fire Sales Consultant
SSD ALARM
05.2014 - 02.2021
- Designed loss-prevention solutions and conducted site surveys to develop accurate pricing proposals.
- Guided clients in selecting tailored security and fire/life-safety solutions aligned with their operational requirements.
- Cultivated professional relationships with clients, vendors, and governmental entities to enhance collaboration and service delivery.
- Provided direct and indirect customer support throughout the project and service process.
- Managed project schedules, quality expectations, budgets, and performance requirements for assigned projects.
- Coordinated project activities and monitored progress to meet established timelines and quality standards.
- Maintained current knowledge of loss-prevention solutions and applicable fire and life-safety guidelines.
- Report project status and relevant issues to management.
- Managed multiple priorities while maintaining attention to quality, deadlines, customer service, and project requirements.
Service & Installation Coordinator
SSD ALARM
05.2008 - 05.2014
- Promoted into a coordination role supporting the Operations Manager and daily field operations.
- Managed technician and installer schedules, service requests, and project installations to streamline operations.
- Coordinated work assignments and scheduled service and installation projects to ensure timely completion.
- Routed technician service requests and managed schedules to enhance response times.
- Prepared job paperwork, project packets, files, and documentation to ensure technicians had the necessary information to complete assigned work.
- Ordered, received, organized, and stocked parts and materials for installation projects and service calls.
- Communicated with customers and internal staff regarding scheduling, service needs, project status, and operational requirements.
Education
Some College (No Degree) -
Crafton Hills College
Yucaipa, CA09-1993
High School Diploma -
Eisenhower High School
Rialto, CA05-1993
Skills
- Collections Strategy Development
- Collections Negotiation
- Debt Recovery Collaboration
- Compliance & Policy Procedures
- Litigation Coordination
- Account management
- Project & Workflow Coordination
- Data reporting
- Records & Documentation
- Process Improvement
- Resource scheduling
- Time Management & Prioritization
- Team leadership
- Employee onboarding
- Conflict resolution
- Professional communication
Personal Information
- Driving License: California Driver's License — Class C
- Availability: Available for full-time employment
- Work Permit: Authorized to work in the United States
ADDITIONAL QUALIFICATIONS
- Experienced working with confidential and sensitive customer information
- Experienced working with customers, vendors, attorneys, management, and government-related accounts
Timeline
Collections & Evictions Manager
Community Rebound Assistance, LLC
06.2023 - Current
Asset Property Manager
Nationwide Community Revitalization, LLC
09.2021 - 06.2023
Security & Fire Sales Consultant
SSD ALARM
05.2014 - 02.2021
Service & Installation Coordinator
SSD ALARM
05.2008 - 05.2014
Some College (No Degree) -
Crafton Hills College
High School Diploma -
Eisenhower High School