Kayleen Burnett
North Fork,CA
Summary
Dynamic Restaurant Manager with a proven track record at The Sheperds Inn, excelling in team management and customer engagement. Skilled in inventory control and POS systems, I foster a customer-oriented environment, enhancing satisfaction and operational efficiency. Recognized for implementing effective training programs that improved staff performance and service quality.
Overview
2023
2023
years of professional experience
Work History
Restaurant Manager
The Sheperds Inn
2020 - 06.2022
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained staff on menu items, service techniques, and health regulations.
- Developed schedules and assigned tasks to optimize team performance.
- Implemented inventory control procedures to minimize waste and reduce costs.
- Collaborated with chefs to create seasonal menus that enhance guest experience.
- Resolved customer complaints effectively to maintain positive dining environment.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Bartender
Mikes Pizzeria
01.2018 - 03.2020
- Prepared and served a variety of alcoholic and non-alcoholic beverages to patrons.
- Maintained cleanliness and organization of the bar area to ensure efficient service.
- Assisted in training new staff on cocktail preparation and customer service standards.
- Managed inventory levels, restocking supplies as needed to prevent shortages.
- Engaged with customers to provide recommendations and enhance their experience.
- Handled cash register operations, ensuring accurate transactions and balancing at shift end.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
Livingstones Restaurant and Pub
01.2016 - 2018
- Crafted a wide variety of cocktails and beverages to meet customer preferences.
- Provided exceptional customer service, enhancing dining experiences for patrons.
- Maintained clean and organized bar area, ensuring compliance with health standards.
- Collaborated with kitchen staff to synchronize food and drink orders efficiently.
Assistant Store Manager
STARBUCKS COFFEE COMPANY
2015 - 2018
- Assisted in daily operations, ensuring efficient store management and customer satisfaction.
- Trained and mentored new staff on company policies and procedures, enhancing team performance.
- Implemented inventory management techniques to optimize stock levels and reduce shrinkage.
- Monitored sales performance, identifying trends to adjust merchandising strategies effectively.
- Coordinated staff schedules to ensure adequate coverage during peak hours, improving service quality.
- Developed promotional displays that increased customer engagement and boosted product visibility.
- Analyzed sales data to recommend improvements in layout and product placement for increased revenue.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
Buchanan High School
Clovis, CASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
Timeline
Bartender
Mikes Pizzeria
01.2018 - 03.2020
Bartender
Livingstones Restaurant and Pub
01.2016 - 2018
Restaurant Manager
The Sheperds Inn
2020 - 06.2022
Assistant Store Manager
STARBUCKS COFFEE COMPANY
2015 - 2018
High School Diploma -
Buchanan High School
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