Juanda Ridgway-Sullivan
North Fork,CA
Summary
Dynamic Casino Floor Supervisor at Ft McDowell with expertise in surveillance monitoring and guest relations. Proven track record in enhancing employee performance through coaching and fostering collaboration. Committed to maintaining compliance with gaming regulations while promoting responsible gambling practices, ensuring a secure and enjoyable environment for all patrons.
Professional with strong background in casino operations and management. Skilled in team collaboration, conflict resolution, and customer service excellence. Known for adaptability and reliability in fast-paced environments. Effectively balances operational needs with regulatory compliance and guest satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Casino Floor Supervisor
Ft McDowell
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Collaborated with human resources department in recruitment efforts for qualified candidates who demonstrated strong potential for success as Casino Floor Supervisors.
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Fostered an inclusive atmosphere by promoting open lines of communication among team members, encouraging collaboration and ideasharing.
- Streamlined daily operations by implementing efficient work schedules for casino staff and allocating resources optimally.
- Ensured a secure gaming environment by monitoring surveillance cameras and collaborating with the security team to resolve issues.
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.
Table Games Manager
Paiute Palace Casino
- Managed shift changes, coordinating staff assignments and ensuring seamless transitions for guests.
- Participated in hiring processes, selecting top talent for the table games department.
- Reduced operational costs with strategic scheduling and resource allocation.
- Monitored employee performance, providing feedback and coaching as needed to maximize productivity.
Casino Dealer Teacher
Scottsdale Community College
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
Teacher
Cal Dept of Prisons
2004 - 02.2027
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Master of Arts - Education
Point Loma Nazarene University
San Diego, CA01-2008
Bachelor of Arts - Political Science
Cal State @ Bakersfield
Bakersfield, CA06-2007
Skills
- Surveillance monitoring
- Guest relations
- Gaming equipment maintenance
- Policy enforcement
Accomplishments
- Supervised team of 34 staff members.
Certification
- Licensed Teacher Certificate -
Timeline
Casino Floor Supervisor
Ft McDowell
Table Games Manager
Paiute Palace Casino
Casino Dealer Teacher
Scottsdale Community College
Teacher
Cal Dept of Prisons
2004 - 02.2027
Master of Arts - Education
Point Loma Nazarene University
Bachelor of Arts - Political Science
Cal State @ Bakersfield
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