Kayleen Fusilier
Opelousas,LA
Summary
Perceptive, hard-working, and detail-oriented customer service professional looking to obtain a full-time position in data entry and/or customer service. My objective is to help build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity.
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Experienced Data Entry Clerk with 8 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction.
Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.
Overview
8
8
years of professional experience
Work History
Data Entry Operator
Soulful Fragrances
Churchpoint , LA
10.2021 - Current
- Soulful fragrances llc
- Complete all data entry tasks within required timeframes
- Taking incoming calls and making outgoing calls to customers regarding their order
- Provided friendly and professional service to clients.
Customer Service Representative Agent
Conduent Business Services
08.2022 - 05.2023
- Taking incoming calls from Medicare patients
- Providing friendly and professional service to clients.
- Greeted customers and provided prompt and courteous service.
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
- Answered incoming calls in a timely manner and responded to customer inquiries.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
- Maintained accurate records of customer interactions and transactions.
- Prepared reports for management detailing customer requests, problems, resolutions and feedback.
Customer Service Representative Agent
Doller General
New Iberia, LA
09.2020 - 10.2021
- Dollar general
- Maintain a customer focused, team-oriented environment by building effective employee relationships, overseeing shifts, and providing guidance and support to employees
- Ensure guest satisfaction and uphold compliance with all regulatory requirements and brand standards
- Worked as part of a team and interact with diverse customers and staff members.
- Greeted customers and provided prompt and courteous service.
- Assisted customers with inquiries, complaints, product selection, orders, returns and exchanges.
- Processed customer orders accurately and efficiently.
- Resolved customer issues in an expedient manner by utilizing problem-solving skills.
Customer Service Representative Team Lead
Roses, Variety Wholesalers
New Iberia, LA
01.2018 - 09.2020
- Processed transactions and provided prompt and courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality.
- Provided guidance and support to Customer Service Representatives on a daily basis.
- Created, implemented and maintained departmental policies and procedures.
- Developed customer service strategies to improve customer satisfaction ratings.
- Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.
- Conducted regular one-on-one meetings with staff members to discuss individual performance goals.
- Resolved escalated customer complaints in a timely manner.
- Assisted with the hiring process of new Customer Service Representatives.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
Shift Leader
Family Dollar
New Iberia, LA
12.2015 - 01.2018
- Dollar general
- Led team during each shift, trained staff, and reinforced food safety and safe working procedures
- Provided courteous customer service.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
Some College (No Degree) - Medical assistant
South Louisiana Community College
Lafayette, LASkills
- Attention to Detail
- Improving Customer Experience
- Positive Attitude
- Goal Oriented
- Active Listening Skills
- Persuasive Speaking Skills
- Clear Communication Skills
- Ability to empathize
- Data Transcription
- Information Verification
- Data Entry
- Data Collection
- Error Correction
- Word Processing
- Data Verification
- Collecting Information
- Office Administration
- Sorting and Labeling
- Microsoft Office Expertise
- Data Input
- Data Reporting
- Data Processing
- Business Administration
- Performance Improvement
Timeline
Customer Service Representative Agent
Conduent Business Services
08.2022 - 05.2023
Data Entry Operator
Soulful Fragrances
10.2021 - Current
Customer Service Representative Agent
Doller General
09.2020 - 10.2021
Customer Service Representative Team Lead
Roses, Variety Wholesalers
01.2018 - 09.2020
Shift Leader
Family Dollar
12.2015 - 01.2018
Some College (No Degree) - Medical assistant
South Louisiana Community College