Savannah Pickett

• Processed and verified large volumes of customer and business information while maintaining accuracy and confidentiality.
• Assisted customers by providing information, answering questions, and documenting interactions.
• Updated and maintained records across multiple systems and databases.
• Reviewed documents for completeness and accuracy before processing.
• Followed established procedures to ensure compliance with company and client requirements.
• Collaborated with team members to meet productivity and quality goals.

Data Entry Operator / Customer Service Representative

FEMA (Contract Position) | Remote

• Assisted disaster survivors by answering incoming calls and providing application status updates.
• Guided applicants through disaster assistance programs and eligibility requirements.
• Documented customer interactions and updated case notes accurately.
• Resolved questions and concerns while maintaining professionalism and empathy.
• Managed confidential personal information in compliance with agency guidelines.

• Answered multi-line phone systems and assisted patients with appointments, scheduling changes, and general inquiries.
• Verified insurance information and maintained accurate patient records.
• Checked patients in and out while ensuring a positive customer experience.
• Addressed patient concerns professionally and escalated issues when necessary.
• Maintained confidential information in compliance with privacy standards.
• Supported office operations through administrative and clerical tasks.

• Created nurturing environments balancing security and exploration for children's development.
• Communicated effectively with children, considering age and developmental needs.
• Tailored interactions to children's unique talents, interests, and cultural backgrounds.
• Managed meal and snack times to promote nutritional and social growth.
• Maintained accurate records and updated information on children's progress.
• Communicated effectively with parents regarding daily activities and concerns.