Melqueisha Ball
Bossier City,LA
Summary
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Data Entry Operator
General Dynamics
10.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified data files prior to entry to maintain high data accuracy.
- Produced monthly reports with advanced Excel spreadsheet functions.
Customer Service Representative
Young Williams
05.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier Team Lead
Walmart
12.2021 - 05.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Criminal Justice
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Airline High School
Bossier City, LA05.2021
Skills
- Data Collection
- Spreadsheet Management
- Database Maintenance
- Compiling Data
- Data Auditing
- Report Preparation
- Microsoft Office Proficiency
- Speechwriting and Messaging
- Problem-Solving
Timeline
Data Entry Operator
General Dynamics
10.2022 - Current
Customer Service Representative
Young Williams
05.2022 - 10.2022
Cashier Team Lead
Walmart
12.2021 - 05.2022
No Degree - Criminal Justice
Bossier Parish Community College
High School Diploma -
Airline High School