Kayleen Germanich
Tarentum,Pennsylvania
Summary
Enthusiastic and dedicated professional with extensive training in guest services from Disney. Highly goal-driven and a quick learner, passionate about helping others and spreading positivity. Skilled in ensuring enjoyable and stress-free work environments, fostering a fun and supportive atmosphere to deliver exceptional service for guests and colleagues.
Overview
22
22
years of professional experience
Work History
Cake Decorator, Baker
Giant Eagle
Gibsonia, PA
09.2021 - Current
- Provided excellent customer service as a cake decorator and baker.
- Trained in production processes and responsible for managing orders such as Dry, Frozen, Imperial Day, and Deco packs.
- Certified trainer involved in leadership responsibilities during supervisor absences and vacations.
Barber/Assistant Manager
SportClips Haircuts
Wexford, PA
05.2014 - 08.2022
- Conducted client consultations and ensured satisfaction by executing client instructions with precision.
- Maintained up-to-date knowledge of trends in hair care products and styles through continuous education.
- Upheld high standards of sanitation and hygiene.
- Provided advice on appropriate hair care products based on individual needs.
- Pursued continuing education and training to stay up to date with new trends and techniques.
Bartender
Deer Lakes Bowl
Cheswick, PA
05.2002 - 04.2020
- Delivered exceptional customer service in a fast-paced environment.
- Managed cash transactions accurately and efficiently.
- Memorized extensive food and drink menus, restocked inventory, and handled orders.
Entertainer
Walt Disney World Company
Orlando, FL
06.2006 - 11.2009
- Completed rigorous selection process and attended Disney University, specializing in guest services.
- Ensured a magical and memorable experience for guests by bringing characters and shows to life.
- Maintained high character integrity and facilitated positive guest interactions.
- Performed on stage in front of large audiences.
Cake Decorator
Giant Eagle
Gibsonia, PA
09.2021 - cu
Education
Professional Makeup Artist License - Makeup And Special Effects
Joe Blasco Makeup Artist Training Center
Orlando, FL01-2016
Cosmetology License - Cosmetology
Empire Beauty School
Mcknight08-2014
Walt Disney Guest Services Degree - Guest Services
Disney University
Orlando, FL11-2007
References
Bakery Specialist – Brenda – (724) 640-6090
GE Manager – Ray Usel – (412) 559-1800
Previous Manager from Barber Shop – Joel Riegler – (724) 612-2978
Co-Worker – Patrica Bagnall - (814) 490-9223
Timeline
Cake Decorator, Baker
Giant Eagle
09.2021 - Current
Cake Decorator
Giant Eagle
09.2021 - cu
Barber/Assistant Manager
SportClips Haircuts
05.2014 - 08.2022
Entertainer
Walt Disney World Company
06.2006 - 11.2009
Bartender
Deer Lakes Bowl
05.2002 - 04.2020
Professional Makeup Artist License - Makeup And Special Effects
Joe Blasco Makeup Artist Training Center
Cosmetology License - Cosmetology
Empire Beauty School
Walt Disney Guest Services Degree - Guest Services
Disney University
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