Kayleen Malpass
Nashua,MT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Head Cashier / Assistant Manager
Haywards Ice Cream
04.2021 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Assistant Coach
Nashua High School South
08.2021 - 11.2021
- Increased player agility and conditioning levels with targeted fitness programs designed specifically for volleyball athletes.
- Promoted teamwork among players by emphasizing collaboration both on and off the court during practices and competitions.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Advised head coach on discipline, performance, and other decision-making areas.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Promoted good sportsmanship with competing teams on- and off-field.
- Led team meetings to discuss and provide guidance to athletes on how to improve performance.
Cashier
Market Basket
03.2019 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Science - Sports Management And Leadership
University of New Hampshire
05.2026
High School Diploma -
Nashua High School South
Nashua, NH06.2022
Skills
- Time management strength
- Social Media Promotion
- Positive Attitude
- Team Leadership
- Customer Service Management
- Punctuality
- Sports psychology
- Team Management
- Sports knowledge
- Media operations knowledge
Timeline
Assistant Coach
Nashua High School South
08.2021 - 11.2021
Head Cashier / Assistant Manager
Haywards Ice Cream
04.2021 - Current
Cashier
Market Basket
03.2019 - 03.2021
Bachelor of Science - Sports Management And Leadership
University of New Hampshire
High School Diploma -
Nashua High School South
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