Kayleen Savage
Mount Vernon,OH
Summary
Dedicated Customer Care Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Member Support Specialist
Branch Financial
Columbus, OH
03.2023 - 06.2023
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Enhanced member relationships by providing excellent service during each interaction.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Offered exceptional customer service to differentiate and promote company brand.
- Leveraged software and systems to research and resolve member inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Strengthened customer retention by offering discount options.
Customer Care Specialist
State Farm Insurance
Columbus, OH
12.2022 - 02.2023
- Interact with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Resolve billing and service issues for insured customers.
- Research resolutions, contact necessary departments and respond to customer by phone, mail, e-mail or fax as follow-up.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
- Inform customers about billing procedures, process payments and provide payment option setup assistance.
Laboratory Technician
City Of Mount Vernon
Mount Vernon, Ohio
07.2018 - 12.2022
- Operated basic laboratory equipment such as balances, pH meter, chlorine meter, ammonia meter, DO meter, autoclave and evaporating ovens.
- Completed quality control testing and documentation.
- Supported laboratory staff with advanced troubleshooting, resolving complex problems and helping with special projects.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Documented information by maintaining daily logs and equipment record books.
- Trained new associates in laboratory procedures and standards.
Clerk Typist II
City Of Mount Vernon
Mount Vernon, Ohio
10.2017 - 07.2018
- Validated and processed more than 200 bill payments each day.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Received and routed business correspondence to correct departments and staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Maintained computer filing system to store, retrieve and update completed water utility documents.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
Frame Saw Operator
Jeld-Wen Windows & Doors
Mount Vernon, Ohio
04.2017 - 10.2017
- Set up machines to start production cycles and controlled machine settings.
- Inspected finished products for quality and adherence to customer specifications.
- Inspected products and machines to maintain quality and efficiency.
- Reviewed production schedules and streamlined processes.
Salesfloor Supervisor
K-Mart Supercenter
Mount Vernon, Ohio
08.2014 - 04.2017
- Demonstrated product and answered questions for prospective customers.
- Supervised tasks, personnel and clients.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
Education
High School Diploma -
Mount Vernon High School
Mount Vernon, OH06.2005
Skills
- Contributing Team Player
- Quality Control Analysis
- File Organization and Maintenance
- Critical Thinking Proficiency
- Interpersonal and Written Communication
- Clerical Support
- Client Information Database Systems
- Data Verification
- Office Organization
- Critical Thinking
- Complex Problem-Solving
- Customer Data Confidentiality
- Inbound and Outbound Calling
Licenses
- Ohio Property & Casualty License # 1477844
Timeline
Member Support Specialist
Branch Financial
03.2023 - 06.2023
Customer Care Specialist
State Farm Insurance
12.2022 - 02.2023
Laboratory Technician
City Of Mount Vernon
07.2018 - 12.2022
Clerk Typist II
City Of Mount Vernon
10.2017 - 07.2018
Frame Saw Operator
Jeld-Wen Windows & Doors
04.2017 - 10.2017
Salesfloor Supervisor
K-Mart Supercenter
08.2014 - 04.2017
High School Diploma -
Mount Vernon High School
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