Kayleen Zuniga
Severance,CO
Summary
Resourceful Sales Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing sales teams, increasing year over year profit dollars, and developing lifelong business relationships. Currently looking to acquire a part-time position while furthering my education.
Overview
16
16
years of professional experience
Work History
Remote State Specialist
Intoxalock
2021.06 - Current
- Taking inbound Leads for DUI Clients
- Training and developing individual team member skills
- Explaining in detail the process to obtain driving privileges per their state requirements
- Setting up client accounts via ICIS and CSS systems
- 50+ outbound calls to prospects per day
- Resolve all customer complaints and issues in a timely and effective manner.
Senior Store Manager
Mattress Firm
2016.10 - 2021.01
- Overseeing store operations at 4 retail locations
- Training and developing individual team member skills
- Overseeing a team of 15 sales associates
- Exceeding yearly sales budgets by 30%
- Hiring new employees
- Exceeding personal monthly sales goals by an average of 50% YOY
- Resolve all customer complaints and issues.
Assistant Manager
EZ Pawn
2010.07 - 2016.09
- Supervise crew of 20 to ensure daily store operations ran smoothly
- Write loans and purchases in the EZSYTEM
- Ensure that all customers' needs are met, driving repeat business
- Manage the inventory by performing weekly audits
- Wipe all data from electronics such as laptops, tablets and cell phones that come out for sale.
Help Desk Agent
IBM Call Center- CCI Helpdesk
2008.11 - 2010.07
- Handled incoming calls, emails, and web tickets
- Excelled at providing quality service
- Troubleshoot hardware issues such as scanners, printers and registers
- Set up new hire accounts
- Reset user passwords
- Developed a deep knowledge base to more readily handle customer requests
- Trained new employees to accelerate their ability to provide excellent customer service.
Education
Diploma -
Peak To Peak Charter School
Lafayette, CO06.2007
Skills
- Clear Communication
- Team Building
- Training
- Conflict Resolution
- Adaptability
- People Management
- Active Listening
- Delegation
- Expert Problem Solving
- Quality Assurance
- Product Sales
Proficiency
- Outlook proficient
- Microsoft Teams
- Excel
- ICIS Ticketing System
- Zoom proficient
Personal Information
Title: Remote State Specialist
Awards
Million Dollar Sales Club, Fiscal Year 2020
Timeline
Remote State Specialist
Intoxalock
2021.06 - Current
Senior Store Manager
Mattress Firm
2016.10 - 2021.01
Assistant Manager
EZ Pawn
2010.07 - 2016.09
Help Desk Agent
IBM Call Center- CCI Helpdesk
2008.11 - 2010.07
Diploma -
Peak To Peak Charter School
Similar Profiles
Caryn MaloneCaryn Malone
REGULATORY COMPLIANCE LIAISON at IntoxalockREGULATORY COMPLIANCE LIAISON at Intoxalock
Monica AllbeeMonica Allbee
Customer Service Representative at IntoxalockCustomer Service Representative at Intoxalock
Gabriel JoshuaGabriel Joshua
Sales/Recovery Agent at CST- IntoxalockSales/Recovery Agent at CST- Intoxalock