Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayleigh Elmore

Cape Coral,FL

Summary

Customer-focused retail leader with management experience in high-volume retail and restaurant environments. Skilled in customer experience management, team leadership, employee development, inventory control, conflict resolution, and operational excellence. Proven ability to coach teams, improve customer satisfaction, maintain efficient store operations, and create positive shopping experiences.

Overview

1
1
Certification
2027
2027
years of professional experience

Work History

Sales Associate

JCPenney
Fort Myers, FL
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately using POS systems, ensuring efficient checkout operations.
  • Maintained visual merchandising standards, promoting brand consistency throughout the store.
  • Collaborated with team members to achieve sales goals and improve service delivery.
  • Trained new associates on sales techniques and company policies, improving team performance.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Customer Experience Manager

Michaels Craft Store
Cape Coral, FL
03.2026 - Current

• Supervise, coach, and support team members to achieve performance goals.
• Oversee front-end operations, including checkout, returns, and customer flow.
• Assist with inventory management, stocking, truck deliveries, and cash handling.
• Maintain store standards, safety compliance, and loss prevention procedures.

  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.

Assistant Manager

Steak N Shake
Fort Myers, FL
11.2024 - 01.2026
  • Managed daily staff schedules to optimize labor costs and improve service quality.
  • Assisted in training and onboarding new team members to ensure operational efficiency.

• Managed daily operations in a fast-paced, customer-focused environment.
• Handled cash management, inventory, scheduling, and customer issue resolution.
• Ensured compliance with food safety and company standards.

  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Shift Manager

BurgerFi
Naples, FL
11.2022 - 10.2024

• Led shift operations and supervised team members in a high-volume environment.
• Delegated tasks, trained employees, and supported operational goals.
• Managed cash handling, customer concerns, and food safety compliance.
• Maintained a positive customer experience while driving team performance.

  • Implemented quality control measures to maintain food safety and hygiene compliance.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Business Certificate - Business Administration And Management

Full Sail University
Winter Park, FL
06.2026

High School Diploma -

Cypress Lake High School
Fort Myers, FL
05.2020

Skills

  • Customer Experience Management
  • Employee Training & Coaching
  • Retail Operations
  • Inventory Management
  • Cash Handling
  • Conflict Resolution
  • Performance Management
  • Store Operations
  • Problem Solving
  • Communication
  • Team Building
  • Merchandising
  • Time Management
  • Community Engagement

Certification

ServSafe Food Safety Certificate

Timeline

Customer Experience Manager

Michaels Craft Store
03.2026 - Current

Assistant Manager

Steak N Shake
11.2024 - 01.2026

Shift Manager

BurgerFi
11.2022 - 10.2024

Sales Associate

JCPenney

Business Certificate - Business Administration And Management

Full Sail University

High School Diploma -

Cypress Lake High School