
Customer-focused retail leader with management experience in high-volume retail and restaurant environments. Skilled in customer experience management, team leadership, employee development, inventory control, conflict resolution, and operational excellence. Proven ability to coach teams, improve customer satisfaction, maintain efficient store operations, and create positive shopping experiences.
• Supervise, coach, and support team members to achieve performance goals.
• Oversee front-end operations, including checkout, returns, and customer flow.
• Assist with inventory management, stocking, truck deliveries, and cash handling.
• Maintain store standards, safety compliance, and loss prevention procedures.
• Managed daily operations in a fast-paced, customer-focused environment.
• Handled cash management, inventory, scheduling, and customer issue resolution.
• Ensured compliance with food safety and company standards.
• Led shift operations and supervised team members in a high-volume environment.
• Delegated tasks, trained employees, and supported operational goals.
• Managed cash handling, customer concerns, and food safety compliance.
• Maintained a positive customer experience while driving team performance.
ServSafe Food Safety Certificate