Alexandria Cruz
Miami,FL
Summary
My objective is to secure a position with a progressing company where I can use my skills and talents to advance within the organization and put my personality and natural customer service skills to good use . My desired goals are to first and foremost create and obtain healthy living,mentally,physically,emotionally and financially. Summary of Qualifications & Skills: Serve safe & Safe Staff Certified, Customer Service,Multi-tasking Manager strong leader and problem-solver Proficient Shift Manager knowledgeable about money handling and team management. Eager to develop and advance professionally into a more challenging position. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Hardworking and passionate job seeker with strong skills eager to secure entry-level position. Ready to help team achieve any company's goals. To seek and maintain full-time position excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
Vape & Smoke Shop Biscayne
Miami, FL
06.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and reducing stock discrepancies.
- Trained new staff on sales techniques and customer service protocols.
- Implemented promotional displays to increase product visibility and drive sales.
- Developed strategies to improve upselling techniques among team members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Team Member to Shift Manager
Papa John's Pizza
2537 Nw 54 St Miami Fl 33147
09.2018 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Earned recognition from management for consistent punctuality, strong work ethic, and excellent teamwork skills.
- Prepared food orders to support waitstaff and other team members.
- Trained new staff on pizza preparation techniques and kitchen safety protocols.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
Cashier
Roywoods
Miami, FL
04.2024 - 06.2024
- Maintained a clean and organized checkout area, enhancing customer experience and workflow.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Utilized proper food portioning, leading to better understanding of serving sizes .
Cook /Prep Cook
Miriam's Grill
Miami Gardens, FL
12.2018 - 02.2019
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Monitored food quality and presentation to maintain high standards.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Measured and mixed ingredients according to precise recipes for best results.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained food safety and sanitation standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prep Cook
Topgolf Miami Gardens
Miami Gardens, FL
12.2017 - 08.2018
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained food safety and sanitation standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Measured and mixed ingredients according to precise recipes for best results.
- Controlled food cost and waste by selecting and using correct ingredients and amounts.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Prepared and served various food items in fast-paced [Type] environment.
Education
Culinary Arts
Miami Job Corps Center
Miami Gardens, FL04.2018
GED -
Miami Dade College
Miami, FL03.2017
Skills
- Handling Customer Complaints
- Opening and Closing Procedures
- Cash Handling
- Customer Experience Management
- Shift Work
- Station Preparation
- Food Safety and Sanitation
- Delegating Work
- Cash Drawer Balancing
- Meeting Production Goals
- Inventory and Supply Management
- Inventory Control
- Directing Team Members
- Labor and Food Cost Control
- Energetic and Enthusiastic
- Managing Cash Register
- Sell Products
Languages
Spanish
Limited Working
Timeline
Sales Associate
Vape & Smoke Shop Biscayne
06.2024 - Current
Cashier
Roywoods
04.2024 - 06.2024
Cook /Prep Cook
Miriam's Grill
12.2018 - 02.2019
Team Member to Shift Manager
Papa John's Pizza
09.2018 - Current
Prep Cook
Topgolf Miami Gardens
12.2017 - 08.2018
Culinary Arts
Miami Job Corps Center
GED -
Miami Dade College