Natalie Perez
Lubbock
Summary
Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed. Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.
Overview
5
5
years of professional experience
Work History
Sales Associate
Gap Outlet
Lubbock, TX
10.2021 - 03.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Hollister.Co
Lubbock, TX
12.2022 - 01.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Cashier
Drug Emporium
Lubbock, TX
03.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Retail Sales Consultant
Optimum
Lubbock, TX
09.2023 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Retail Sales Associate
AT&T
Phoenix, AZ
08.2024 - 12.2024
- Sales to customers
- Informing customers about the new products
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Cashier
Circle K
Phoenix, AZ
12.2024 - 03.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Stylist
Banana Republic Factory Store
Phoenix, AZ
03.2025 - 05.2025
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Special Education Paraprofessional
Lubbock ISD
Lubbock, TX
09.2025 - Current
- Supported individualized education plans (IEPs) by assisting students with diverse learning needs.
- Collaborated with teachers to implement classroom strategies and enhance student engagement.
- Monitored student progress, documenting behavioral and academic performance for reporting purposes.
- Facilitated small group activities, promoting social skills and teamwork among students.
- Assisted in managing classroom behavior, ensuring a positive learning environment for all students.
- Provided one-on-one support to students during instructional time, enhancing comprehension and retention.
Education
High School Diploma -
Lubbock High School
Lubbock, TX05-2023
Skills
- Product Merchandising
- Customer Engagement
- Sales Development
- Handling Customer Complaints
- Customer Satisfaction
- Upselling Strategies
- Trend Awareness
- Product Recommendations
- Customer Service
- Money Handling
- Customer Assistance
- POS System Operations
- Conflict Resolution
Timeline
Special Education Paraprofessional
Lubbock ISD
09.2025 - Current
Stylist
Banana Republic Factory Store
03.2025 - 05.2025
Customer Service Cashier
Circle K
12.2024 - 03.2025
Retail Sales Associate
AT&T
08.2024 - 12.2024
Retail Sales Consultant
Optimum
09.2023 - Current
Cashier
Drug Emporium
03.2023 - 08.2023
Sales Associate
Hollister.Co
12.2022 - 01.2023
Sales Associate
Gap Outlet
10.2021 - 03.2022
High School Diploma -
Lubbock High School