Tasjaa Mitchell
Oklahoma City
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
8
8
years of professional experience
Work History
Sales Associate
7 Eleven Gas Station
Oklahoma City
03.2023 - Current
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled returns and exchanges according to company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Placed special orders or called other stores to find desired items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Adhered to company initiatives and achieved established goals.
- Prepared merchandise for purchase or rental.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, color or style.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Recommended, selected and located merchandise based on customer desires.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers to determine wants or needs.
Casey’s
Sales Associates
Oklahoma City
10.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
Sales Associate
Petro Truck Stop
Oklahoma City
08.2021 - 08.2022
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized store by returning merchandise to proper areas and restocked displays.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Answered store and merchandise questions and led customers to wanted items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Handled returns and exchanges according to company policies.
- Placed special orders or called other stores to find desired items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Tracked sales performance metrics to identify trends in market place.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Used technology resources to assist customers in locating and selecting items.
- Attended weekly team meetings to review performance goals and objectives.
- Answered incoming telephone calls to provide store, products and services information.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection, sizing and styling.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Adhered to company initiatives and achieved established goals.
Bank Teller
First Security Bank & Trust
Oklahoma City
08.2018 - 01.2020
- Built and maintained client relationships through quality, personalized interactions.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Transmitted orders to supply cash to meet daily needs.
- Reported daily averages and shortages to operations department.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Maintained accurate records of all financial transactions.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Entered transactions into computer and issued customer receipts.
- Developed strong relationships with customers to ensure repeat business.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Welcomed customers and offered pleasant service during entire transaction.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Performed special services for customers, ordering bank cards and checks.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Directed specific questions to appropriate branch personnel.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records and client information.
- Assisted customers with basic technical issues related to digital banking platforms.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Prepared reports on transaction activity for management review.
- Prepared official checks for customer and internal bank needs.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Explained bank services, financial products and applicable fees to customers.
- Educated customers about different types of banking services available at the branch.
- Performed cash handling duties including counting currency, coins and checks.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Cashier
Crest Foods
Oklahoma City
07.2017 - 08.2019
- Built and maintained productive relationships with employees.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance to help find store items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Collected payments and provided accurate change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High School Diploma -
Star Spencer High School
Oklahoma City, Oklahoma05-2017
Some College (No Degree) - General Studies
Rose State College
Oklahoma City, OKSkills
- Point-of-sale systems
- Customer service
- Sales analysis
- Visual merchandising
- Product knowledge
- Team collaboration
- Cash handling
- Promotional strategies
- Product demonstrations
- Transaction processing
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Product and service sales
- Customer relations management
- Goal setting
- Goal tracking
- Professionalism
- Cash register operation
- Goal driven
- Time management abilities
- Verbal and written communication
- Team building
- Excellent communication skills
- Sales floor organization
- Exceeds sales goals
- Customer satisfaction measurement
- Honest and dependable
- Analytical skills
- Product merchandising
- Interpersonal communication
- Cleaning techniques
- Cleaning and sanitizing
- Product runs
- Interpersonal skills
- Sales goals attainment
- Retail merchandising
- Brand promotion
- Market research
- Complex Problem-solving
- Team leadership
- Friendly and helpful
- Lead database management
- Inventory and stocking
- Teamwork
Timeline
Sales Associate
7 Eleven Gas Station
03.2023 - Current
Casey’s
Sales Associates
10.2022 - 02.2023
Sales Associate
Petro Truck Stop
08.2021 - 08.2022
Bank Teller
First Security Bank & Trust
08.2018 - 01.2020
Cashier
Crest Foods
07.2017 - 08.2019
High School Diploma -
Star Spencer High School
Some College (No Degree) - General Studies
Rose State College