Kayleigh Fisher
Killeen,TX
Summary
Accomplished Bodily Injury Claims Adjuster with a proven track record at Farmers Insurance Company, showcasing expertise in insurance policy coverage and settlement negotiation. Excelled in building client relationships and resolving complex coverage issues, enhancing customer satisfaction and operational efficiency. Demonstrated leadership in mentoring teams, underpinned by strong interpersonal and analytical skills.
Overview
13
13
years of professional experience
Work History
Bodily Injury Claims Adjuster
Farmers Insurance Company
10.2021 - 03.2025
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Interpreted policy details and recommended most favorable course of action.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Determined liability and estimated and approved benefit payments.
Operations Manager, Customer Experience
Office Depot Inc
01.2017 - 10.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Interacted well with customers to build connections and nurture relationships.
Head Cashier
Lowes Home Improvment
01.2012 - 01.2017
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved escalated customer disputes.
- Educated employees on register use, merchandising, and customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Education
Psychology
Ashford University
San Diego, CASkills
- Settlement negotiation
- EDR insight
- Insurance policy coverage expertise
- Bodily injury settlements proficiency
- Complex coverage issues
- Proficiency of bodily injury claims
Timeline
Bodily Injury Claims Adjuster
Farmers Insurance Company
10.2021 - 03.2025
Operations Manager, Customer Experience
Office Depot Inc
01.2017 - 10.2021
Head Cashier
Lowes Home Improvment
01.2012 - 01.2017
Psychology
Ashford University
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