Kayleigh Holland

· Monitored new patient queue for data entry

· Train new administrative clerks on workflow and systems

· Created training documents for new hires

· Provide administrative support to multiple Managers and Senior Director

· Responsible for uploading time sensitive reports daily to meet account deadlines

· Handle multiple projects that consist of data scrubbing, organizing data and putting into a package for the leadership team

· Partnering with sales team to gather missing data to bill and ship patient prescriptions

· Outreach to doctors for insurance information

• Monitored inventory to keep restaurant stocked with necessary items and avoid running out of in-demand products.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Built positive relationships with customers to increase repeat business.
• Mentored and trained all new team members.
• Verified accuracy of daily cash by checking receipts, credit card slips and cash.
• Backed up employees on questions such as refunds or unsatisfied customers.

• Handle point of sales transactions within a fast-paced environment
• Responsible for inbound phone calls from customers
• Deescalate customer complaints
• Collaborated with 3 other cashiers assisting teammates during business times