Summary
Overview
Work History
Education
Skills
Timeline
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Kayleigh Myatt

Tucson,AZ

Summary

Dynamic professional with experience at Tucson Medical Center. Proven problem-solver with exceptional communication skills, enhancing patient satisfaction through effective call resolution and service delivery. Proficient in electronic medical records (Epic) and Microsoft Office, consistently fostering teamwork and efficiency in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Tucson Medical Center
Tucson, AZ
08.2022 - Current
  • Assisted patients and staff in resolving inquiries and issues via phone communication.
  • Provided accurate information regarding products and services to enhance patient experience.
  • Adapted quickly to new software tools and procedures to improve call handling efficiency.
  • Collaborated with team members to share best practices for improved service delivery.
  • Managed high-volume call traffic while maintaining professionalism and composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring patient satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Mentored and trained new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Assist nursing staff and dietitians in providing infant formulas to the NICU and Pediatrics unit.
  • Calculating and mixing infant formulas based off orders sent from dietitians and doctors.
  • Effective communication with care teams in the Neonatal Intensive Care Unit and Pediatrics unit to ensure proper nutrition for infants.

Food Service Worker

Tucson Medical Center
Tucson, AZ
08.2021 - 08.2022
  • Assisted in food preparation and presentation to enhance service quality.
  • Maintained cleanliness and organization of kitchen areas to ensure safety standards.
  • Supported team members during peak hours to improve service efficiency.
  • Operated kitchen equipment safely while adhering to operational guidelines.
  • Followed health and safety regulations while handling food products consistently.
  • Engaged with customers to provide excellent service and address inquiries promptly.
  • Collaborated with colleagues to streamline workflow during busy periods effectively.

Education

High School Diploma -

Cholla High School
Tucson, AZ

Skills

  • Problem-solving skills
  • Communication
  • Customer service
  • Organized and punctual
  • Electronic medical record experience (Epic)
  • Experience with Microsoft Office
  • Resolve routine problems in person or over phone effectively and efficiently
  • Accurate calculations to provide proper nutrition to infants
  • Effective communication with care teams such as doctors, nurses and dietitians

Timeline

Call Center Representative

Tucson Medical Center
08.2022 - Current

Food Service Worker

Tucson Medical Center
08.2021 - 08.2022

High School Diploma -

Cholla High School
Kayleigh Myatt