Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Kayleigh Roberts

Cranberry Township,PA

Summary

To obtain a full-time position to pursue biology as a laboratory analyst, project manager, or wildlife biologist.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative II

Clean Earth
03.2024 - 09.2025
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed multiple customers communications and logistical activities; including reviewing and preparing reports, preparing client profiles, and keeping up to date records.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Coordinated customer waste disposal needs in accordance with service agreements.

Project Manager

Eurofins Scientific
07.2022 - 03.2024
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Identified plans and resources required to meet project goals and objectives.

Environmental Analyst I /Metals Analyst

Microbac Laboratories Inc.
08.2019 - 07.2022
  • Determined chemical composition and nature of land pollutants by analyzing and collecting soil
  • Received, shipped, and delivered samples by following chains of custody
  • Performed analysis on various soil, sludge, and wastewater samples with tests including total suspended, dissolved, and volatile solids, total solids/liquids, total/free chlorine, pH, BOD/CBOD, COD, ASTM, color in water, dissolved oxygen, settleable solids, turbidity, total phosphorus, and BTU
  • Analyzed drinking water, aqueous, and food samples for metal components using ICP MS/OES
  • Gathered data using Skalar and SEAL instrumentation
  • Recorded, reported and posted test results using LIMS

Floor Manager

Plato's Closet
05.2014 - 08.2019
  • Maintained established merchandising standards, including window, sales floor and promotional displays
  • Built relationships with customers to increase likelihood of repeat business
  • Oversaw supply restocking, area cleaning and product organization
  • Trained employees in how to properly complete necessary tasks

Environmental Education Intern

Fern Hollow Nature Center
01.2018 - 05.2018
  • Assisted in preparation and delivery of environmental programming for preschool to 10-year-olds
  • Directed nature identification walks for children and adults
  • Participated in various biological field research; including tracking salamander populations and stream assessment using GIS

Animal Husbandry Intern

Pittsburgh Zoo & PPG Aquarium, Kid's Kingdom, One Wild Place
05.2017 - 08.2017
  • Responsible for the daily husbandry of Sea Lions, Beavers, Otters, Owls, Deer, Kangaroos, Goats, Kune Kune Pigs, Llama, Donkeys, and small domestic animals
  • Enriched and trained deer and otters
  • Medicated animals and participated in veterinary procedures
  • Performed keeper duties and documented them in a daily report

Education

Bachelor of Science - Biology

Robert Morris University
Coraopolis, PA
2018

Skills

  • Animal Care: Husbandry, operant conditioning, animal restraint, Parelli training
  • Computer Skills: Microsoft Office (Word, PowerPoint, Excel), LIMS, SalesForce
  • Field Skills: GIS, stream assessment, soil, water, and air quality testing, marine species observer
  • Lab Skills: TCLP analysis, UV analysis, cell plating, mass spectroscopy, documentation and reporting, pollution analysis, soil and wastewater testing, sample receiving and logging, Skalar, SEAL, and ICP instrumentation

Additional Information

  • Dean’s List, All terms
  • National Society of Collegiate Scholars, Spring 2016 – Present
  • RMU Presidential Scholarship, Fall 2015 – Fall 2018
  • Tri-Beta Honors Biological Society, Spring 2017 – Present
  • PA Wildlife Society, Spring 2018 – Present

Certification

  • BOEM NTL 2016-G02 Protected Species Observer– 03/2020
  • Penn Foster Forestry and Wildlife Biology Certification- 05/2021

Timeline

Customer Service Representative II

Clean Earth
03.2024 - 09.2025

Project Manager

Eurofins Scientific
07.2022 - 03.2024

Environmental Analyst I /Metals Analyst

Microbac Laboratories Inc.
08.2019 - 07.2022

Environmental Education Intern

Fern Hollow Nature Center
01.2018 - 05.2018

Animal Husbandry Intern

Pittsburgh Zoo & PPG Aquarium, Kid's Kingdom, One Wild Place
05.2017 - 08.2017

Floor Manager

Plato's Closet
05.2014 - 08.2019

Bachelor of Science - Biology

Robert Morris University

Similar Profiles

CREATE PROFILE