Job Search Status
Open to workDesired start date: Flexible
Open To Work
Kayleisha Miller
Coal Township,PA
Work Preference
Summary
Dynamic individual with lived experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals
Overview
11
11
years of professional experience
Work History
Enrollment Specialist
Empire Education Group
Remote
08.2024 - 03.2025
- Assisted students in exploring and selecting career paths.
- Developed strong rapport with students by providing empathetic listening and authentic encouragement.
- Advised prospective students on enrollment processes and academic programs.
- Streamlined communication between academic departments for smoother student enrollment experiences.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
911 Telecommunicator
Northumberland County
Sunbury, PA
08.2014 - 12.2019
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Ensured accurate entry of criminal record checks, driver's license numbers, and warrants to support law enforcement operations.
- Analyzed shifting emergency situations to uphold situational awareness, enabling prompt modifications and consistent communication with operational units.
- Communicated vital pre-arrival instructions to callers, enhancing emergency response effectiveness and supporting life-saving efforts.
- Delivered exceptional customer service to crisis callers, demonstrating empathy and effectively gathering critical information for emergency response teams.
- Cultivated skills in prioritizing tasks and maintaining productivity in high-pressure situations.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Ensured adherence to confidentiality standards while managing sensitive information.
Education
High School Diploma -
Shikellamy High School
Sunbury, PA2007
Skills
Proficient in task management
Problem-solving abilities
Independent project management
Emotional intelligence
Quick to learn
Adaptability to change
Strong attention to detail
Telecommunications expertise
Personalized care approach
Clear interpersonal communication
Composed in high-pressure situations
Timeline
Enrollment Specialist
Empire Education Group
08.2024 - 03.2025
911 Telecommunicator
Northumberland County
08.2014 - 12.2019
High School Diploma -
Shikellamy High School