Kaylen Avila
Yellowfish Sushi
SANANTONIO,TX
17
years of professional experience
Results-driven Shift Leader with expertise in team leadership, conflict resolution, and POS system operation. Known for enhancing customer satisfaction and optimizing operational efficiency.
Dynamic professional with over a decade of experience in restaurant management. Skilled in training and mentoring staff, implementing inventory management, and resolving customer complaints. Committed to fostering a positive work environment and delivering exceptional service.
Work History
Shift Leader
12 Years- Supervised daily operations to ensure efficient service and adherence to health standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Implemented inventory management techniques to minimize waste and optimize supply levels.
- Resolved customer complaints promptly, improving overall dining experience and retention rates.
- Conducted regular quality checks on food preparation, ensuring compliance with safety regulations.
- Completed cash and credit card transactions accurately using POS software.
Assistant Manager
13 Years 11 Months- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained and mentored staff on best practices in customer service and food preparation.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed employee schedules to align with business needs and enhance productivity.
- Streamlined communication between front of house and kitchen staff for improved service efficiency.
- Managed conflict resolution among team members, fostering a positive work environment.
Education
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Strong verbal and written communication
Conflict resolution
POS system operation
Shift paperwork completion
Timeline
Shift Leader
Yellowfish Sushi
09.2014 - CurrentRead More
Assistant Manager
Sushi Zushi
06.2009 - 05.2023Read More
Tom C Clark
High School Diploma
Read More