Kaylen Dunagan
Skiatook
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Technician
Tech Serv
12.2022 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Enhanced customer experience with personalized assistance and product recommendations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
Mechanic/Technician
Urban Auro Lawn Repair
04.2021 - 12.2022
- Collaborated with parts department personnel to ensure timely delivery of necessary components for efficient completion of repairs.
- Supported a positive customer experience by providing follow-up services such as test drives and post-repair consultations when necessary.
- Demonstrated versatility by successfully completing a variety of automotive repairs, including engine overhauls, transmission replacements, and suspension work.
- Enhanced customer satisfaction by providing timely and accurate repairs on a wide range of vehicles.
Education
GED -
Skiatook High School
Skiatook, OKSkills
- Customer Service
- Problem-Solving
- Excellent Communication
- Understanding Customer Needs
- Problem Resolution
- Professionalism
- Product Recommendations
Timeline
Customer Service Technician
Tech Serv
12.2022 - Current
Mechanic/Technician
Urban Auro Lawn Repair
04.2021 - 12.2022
GED -
Skiatook High School
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