Kaylen Ferguson
Fayetteville,NC
Summary
Dynamic sales professional with proven expertise in customer service and inventory control honed at Hibbett Sports and SKECHERS Factory Outlet. Excelled in developing promotional strategies to enhance sales volume and adept at building rapport with a diverse clientele. Demonstrates outstanding verbal communication and upselling skills, contributing to significant customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Hibbett Sports
Southern Pines, NC
11.2024 - Current
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Dressed and Undressed mannequins.
- Maintained knowledge of sales and promotions, and return policies.
- Greeted customers and provided exceptional customer service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Associate
SKECHERS Factory Outlet
Fayetteville, NC
04.2024 - 12.2024
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained cleanliness of store environment including floors, windows, displays.
- Organized stockroom shelves according to size, and style.
- Processed transactions using a point-of-sale system.
Receptionist/Office Manager
Drip Wellness and Aesthetics
Fayetteville, NC
07.2022 - 09.2024
- Monitored payments due from clients and promptly contacted clients with past-due payments.
- Answered phone calls, and responded to emails.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained filing system for records, correspondence and other documents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
Phlebotomy Certificate -
Fayetteville Technical Community College
Fayetteville, NC07-2023
ECG Technician Certificate -
Fayetteville Technical Community College
Fayetteville, NC03-2023
Some College (No Degree) - Cosmetology
Fayetteville Technical Community College
Fayetteville, NCSkills
- Upselling
- Retail loss prevention
- Hospitality and accommodation
- Conflict resolution
- Outgoing personality
- Positive and professional
- Customer service
- Inventory control
- Cash handling accuracy
- Time management
- Persuasion techniques
- Verbal/written communication
- Product sales
- Building rapport
Certification
CPR/BLS Certified.
Timeline
Sales Associate
Hibbett Sports
11.2024 - Current
Sales Associate
SKECHERS Factory Outlet
04.2024 - 12.2024
Receptionist/Office Manager
Drip Wellness and Aesthetics
07.2022 - 09.2024
Phlebotomy Certificate -
Fayetteville Technical Community College
ECG Technician Certificate -
Fayetteville Technical Community College
Some College (No Degree) - Cosmetology
Fayetteville Technical Community College
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