Summary
Overview
Work History
Education
Skills
Timeline
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KAYLEN IRWIN

Pensacola,FL

Summary

Dedicated professional with demonstrated strengths in customer service, time management and efficiency. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

9
9
years of professional experience

Work History

OFFICE ADMINISTRATOR

Easthill Automotive
08.2018 - 09.2023
  • Managed multi-line phone system operations, directing calls efficiently.
  • Administered physical and digital filing systems, keeping records well-organized and easy retrievable by team members
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursement
  • Served as primary point of contact for external vendors and clients
  • Managed daily workloads by organizing schedules and delegating tasks
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.

Front Desk Receptionist

Massage Envy
01.2018 - 08.2018
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Sales Associate

Buckle
08.2017 - 01.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Substitute Teacher

Sub Teach USA
01.2015 - 08.2017
  • Upheld class discipline to keep students safe and on task
  • Assisted students with completing assignments and understanding material
  • Followed and implemented lesson plans provided by regular teacher
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Developed and executed lesson plans to cover required curriculum effectively.

Education

Esthetician -

Gulf Coast Institute of Career and Development
Pensacola, FL
08.2020

General Studies -

Pensacola State College
Pensacola, FL
08.2016

University of West Florida - Criminal Justice

University of West Florida
Pensacola, FL
08.2014

Skills

  • Flexible
  • Time Management
  • Leadership and Supervision
  • Problem Solving
  • Multitasking
  • Organizational Skills
  • Office administration
  • Database entry
  • Payroll

Timeline

OFFICE ADMINISTRATOR

Easthill Automotive
08.2018 - 09.2023

Front Desk Receptionist

Massage Envy
01.2018 - 08.2018

Sales Associate

Buckle
08.2017 - 01.2018

Substitute Teacher

Sub Teach USA
01.2015 - 08.2017

Esthetician -

Gulf Coast Institute of Career and Development

General Studies -

Pensacola State College

University of West Florida - Criminal Justice

University of West Florida

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KAYLEN IRWIN