Kaylen Lewis
Palatine,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
State Farm
Arlington Heights, IL
05.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Server/Take-Out Specialist/Hostess/Delivery Driver
Olive Garden
Schaumburg, IL
08.2021 - 10.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Developed individualized training plans to achieve staff readiness.
- Analyzed team performance and identified opportunities for additional training.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Barista /Cashier
Panera Bread
PALATINE, Illinois
08.2018 - 05.2021
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Arts - Marketing/Film
Columbia College Chicago
Chicago, IL06.2025
High School Diploma -
Palatine High School
Palatine05.2021
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Flexible Attitude
- Accommodation Organization
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Warm and Friendly
- Team Player
- Conflict and Complaint Resolution
- Hospitality Service Expertise
- Waiting Tables
- Natural Leadership
Timeline
Customer Service Representative
State Farm
05.2022 - 10.2022
Server/Take-Out Specialist/Hostess/Delivery Driver
Olive Garden
08.2021 - 10.2022
Barista /Cashier
Panera Bread
08.2018 - 05.2021
Associate of Arts - Marketing/Film
Columbia College Chicago
High School Diploma -
Palatine High School
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