Kaylene Benson

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Managed large sums of money accurately, safeguarding against potential losses due to errors or inaccuracies during chip transactions.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Contributed to a positive work environment by fostering strong relationships with team members and maintaining open lines of communication.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
• Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.

• Improved overall guest satisfaction by maintaining cleanliness and sanitation of casino gaming areas, restrooms, and lobby spaces.
• Ensured a safe and hygienic environment for patrons by promptly addressing spills, trash, and other hazards.
• Reduced the risk of illness transmission by regularly sanitizing surfaces such as gaming tables, slot machines, and door handles.
• Collaborated effectively with other housekeeping staff members to accomplish daily tasks efficiently and maintain high standards of cleanliness.
• Assisted in maintaining inventory levels for cleaning supplies, tools, and equipment necessary for daily operations.
• Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
  

*** Dual-rate for Housekeeping from October 2021-February 2023 ***

• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Sorted through new product in production area, ensuring that the best products were chosen and priced the products which were put out for purchase
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• Keeping records of materials filed or removed, using logbooks or computers, adding new material to file records, and creating new records as necessary
• Perform general office duties such as typing, operating office machines, and sorting mail, tracking materials removed from files in order to ensure that borrowed files are returned, gathering materials to be filed from departments and employees
• Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
• Find and retrieve information from files in response to requests from authorized users
• Scan and read incoming materials in order to determine how and where they should be classified or filed
• Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information
• Other activities include assigning and recording or stamping identification numbers or codes in order to index materials for filing and answering questions about records and files