Kieu Nguyen
Galloway
Summary
Detail-oriented professional with strong customer service and problem-solving skills. Proven ability to adapt in fast-paced environments while maintaining a high level of accuracy and dependability.
Overview
25
25
years of professional experience
Work History
Poker Brush
Maryland Live Casino
Handover, Maryland
08.2024 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
Teller 1
TD Bank
Galloway, NJ
11.2024 - 07.2025
- Processed customer transactions with accuracy and efficiency.
- Assisted customers in resolving account inquiries and issues.
- Educated clients on bank products and services to enhance financial literacy.
- Maintained compliance with banking regulations and internal policies.
- Collaborated with team members to improve workflow efficiency.
- Balanced cash drawer daily, ensuring accurate funds management.
- Identified opportunities for cross-selling banking products to clients.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Poker Dual Rate Supervisor
Borgata Casino & Hotel
Atlantic City, NJ
03.2004 - 06.2022
- Supervised daily operations of poker games, ensuring adherence to regulations and company policies.
- Trained and mentored new dealers on game procedures and customer service standards.
- Analyzed game performance data to identify trends and implement strategic improvements.
- Resolved customer disputes effectively, enhancing guest satisfaction and loyalty.
- Delivered exceptional guest service while supervising multiple games simultaneously for an enjoyable experience.
- Ensured compliance with gaming regulations by accurately tracking and reporting financial transactions.
- Enhanced customer satisfaction by ensuring efficient operations and resolving guest issues promptly.
- Maintained game integrity by enforcing casino rules, regulations, and policies among staff and guests.
Activity Assistant
Absecon Manor Nursing Home
Absecon, NJ
01.2001 - 01.2002
- Coordinated engaging activities to enhance resident participation and social interaction.
- Developed individualized activity plans based on resident preferences and therapeutic needs.
- Assisted in training new staff on activity program protocols and resident engagement techniques.
- Facilitated group activities, promoting teamwork and community among residents.
- Collaborated with healthcare teams to align activities with residents' health goals and conditions.
- Organized special events, enhancing overall quality of life for residents through memorable experiences.
Education
No Degree - Biology
A.C.C.C.
Mays Landing, NJHigh School Diploma -
Absegami High School
Galloway, NJ06-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
- Computer skills
- Active listening
- Problem resolution
- Verbal communication
Languages
Vietnamese
Native or Bilingual
Timeline
Teller 1
TD Bank
11.2024 - 07.2025
Poker Brush
Maryland Live Casino
08.2024 - 03.2026
Poker Dual Rate Supervisor
Borgata Casino & Hotel
03.2004 - 06.2022
Activity Assistant
Absecon Manor Nursing Home
01.2001 - 01.2002
No Degree - Biology
A.C.C.C.
High School Diploma -
Absegami High School