KAYLENE OSGOOD
Kuna,US
Summary
Diligent Department Specialist with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Idaho Power Company
Boise, ID
10.2024 - Current
- Perform payment functions while assisting customers with various account transactions and inquiries
- Processes customer movement requests
- Determine most effective resolution for customer issues
- Maintain customer accounts
- Make collection arrangements
- Respond to outages
- Handle inbound and outbound customer calls regarding billing, service issues, outages, and account inquiries
- Verify customer identity and maintained confidentiality of account information
- Process moves ins and moves outs
- Discuss billing usage with customers
- Process requests for construction service installations, repairs, and maintenance work
- Process requests for meters
- Explained electricity rates, fees, and payment options in a clear, professional manner
- Deliver high-quality service in a fast-paced, high-volume call environment
- Plan and execute team events, and group activities to support engagement and collaboration
- Communicate event details, updates, and expectations clearly to participants
- Act as the main point of contact for event-related questions and coordination
Lead Veterinary Technician
Hendricks Veterinary Hospital
Boise, ID
02.2021 - 10.2024
- Monitored animals for anesthesia recovery, vital signs, and activity levels in the post-operative care unit.
- Managed veterinary team, supervised the flow of daily routines
- Assisted a veterinary surgeon with surgeries and procedures on a wide range of domestic animals
- Gave medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
- Assisted veterinarians in performing basic exams and tests for all patients
- Collected specimens from patients for parasite analysis, blood analysis, and culture in the lab.
- Oversaw product availability, inventory levels, shipping quotations and estimates for veterinary location
- Responsible for resolving disagreements and negotiating mutually beneficial agreements between parties.
- Cleaned and disinfected exam rooms, equipment, and kennels to prevent the spread of disease, control odors, and maintain a healthy environment.
- Direct point of contact for clients about their animals health, treatment protocol and general procedures.
- Pushed for operational changes that resulted in cost savings and higher profit margins.
- Managed staff schedules coordinating between staff and hospital needs
Waitress
Homestead Bar and Grill
Meridian, ID
02.2024 - 07.2024
- Built strong customer relationships
- Organized and maintained the inventory area to ensure accuracy in finding items during downtime.
- Maintained a sanitary environment
- Handled transactions
- Gained knowledge of core work values (speed qualities and service)
- Maintained a positive reputation for order efficiency and accuracy, earning numerous referrals from happy customers.
Veterinary Technician/ Shift Lead
VCA Northpointe Animal Hospital
Yuba City, CA
07.2014 - 11.2020
- Followed all pet care instructions to the letter, including dietary requirements and medication schedules.
- Maintain all equipment in working order and oversaw repairs
- Performed diagnostics tests and xrays
- Prepared animals for surgery
- Provided emergency first aid and general nursing care
- Administered anesthesia and assisted in medical procedures
- Administered medications, vaccines and treatments to animals
Education
Associate of Science - Veterinary Technology
Carrington College
Citrus Heights, CA01-2014
Skills
- Technical proficiency in SAP, FUSE, Avimark, Cornerstone, Microsoft Office Suite, and some in assest suite
- Professional Communication skills, Customer service, Leadership, Performance improvement, Ordering procedures, Stocking and replenishing, Teamwork, Compliance standards for OSHA and AAHA, Coordinating projects/meetings, Time management, Fear free training
Additional Information
Gallop Strengths Finder Achiever, Positive, Belief, Command, Developer
Timeline
Customer Service Representative
Idaho Power Company
10.2024 - Current
Waitress
Homestead Bar and Grill
02.2024 - 07.2024
Lead Veterinary Technician
Hendricks Veterinary Hospital
02.2021 - 10.2024
Veterinary Technician/ Shift Lead
VCA Northpointe Animal Hospital
07.2014 - 11.2020
Associate of Science - Veterinary Technology
Carrington College