Alexandrea Frasier-Bauges
Kuna
Summary
Dynamic customer service professional with a proven track record at Primary Health Medical Group, excelling in conflict resolution and active listening. Recognized for effectively managing high call volumes and ensuring patient satisfaction. Committed to maintaining compliance with HIPAA while fostering a positive environment. Passionate about delivering exceptional service and support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Primary Health Medical Group
02.2024 - Current
- As a Customer Service Representative, I successfully answered a high volume of phone calls daily, took detailed messages, scheduled appointments, and effectively communicated patient needs to the medical staff.
- I regularly utilized de-escalation techniques with unsatisfied patients in a calm and professional demeanor.
- I am able to follow HIPAA and other company policies.
Lead Teacher
Cozy Cottage Learning Center
03.2019 - 03.2020
- While working as a Lead Teacher, I was tasked with ensuring a safe and fun educational environment for over 15 three-year-olds
- I was able to multitask effectively and implemented a clean and sanitary routine, often exceeding the Department of Health and Welfare requirements
- Additionally, while working at Cozy Cottage Learning Center, I was able to successfully pass a background check to receive a City of Boise Childcare Worker license
Lead Teacher
A Child’s Heart Learning Center
Boise
08.2018 - 03.2019
- Supervised group of young children, establishing safe and caring space conducive to learning.
- Encouraged meeting age-appropriate milestones through effective interaction with children.
- Created programs aimed at boosting young children's cognitive, emotional, and social progress.
Developmental Technician
Gem State Developmental Center
06.2017 - 08.2018
- Provided hands-on support to adults with developmental disabilities.
- Assisted in preparing individuals for community integration and standards.
- Provided crisis intervention when needed, in order to deescalate conflicts or challenging behaviors.
Education
HIGH SCHOOL DIPLOMA -
CENTENNIAL HIGH SCHOOL
BOISE, IDAHO05.2015
Skills
- Customer service
- Conflict resolution
- Data entry
- Attention to detail
- Active listening
- Time management
- Communication techniques
- Multitasking and organization
References
References available upon request.
Timeline
Customer Service Representative
Primary Health Medical Group
02.2024 - Current
Lead Teacher
Cozy Cottage Learning Center
03.2019 - 03.2020
Lead Teacher
A Child’s Heart Learning Center
08.2018 - 03.2019
Developmental Technician
Gem State Developmental Center
06.2017 - 08.2018
HIGH SCHOOL DIPLOMA -
CENTENNIAL HIGH SCHOOL
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