Kayleni E. Western
Miami,FL
Summary
Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
5
5
years of professional experience
Work History
Assistant Manager and Social Media Manager
Playa Bowls
04.2023 - Current
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Analyzed and reported social media and online marketing campaign results.
- Managed and motivated employees to be productive and engaged in work.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Second Grade Teacher
Calusa Preparatory School
08.2021 - 02.2022
- Built positive relationships with parents to involve families in educational process.
- Implemented classroom management improvements to enhance class morale and engagement.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
Red Robin
05.2019 - 05.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Team Member
Chick-fil-A
10.2018 - 04.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Associate of Arts - Mass Communication And Journalism
Miami Dade College
12.2023
High School Diploma -
South Dade Senior High School
06.2019
Skills
- Oversee Corporate Identity
- Social Media Management
- Social Media and Promotions
- Brand Development and Awareness
- Critical Thinking
- Public Relations
- Issue Resolution
- Problem-Solving Skills
Timeline
Assistant Manager and Social Media Manager
Playa Bowls
04.2023 - Current
Second Grade Teacher
Calusa Preparatory School
08.2021 - 02.2022
Red Robin
05.2019 - 05.2020
Team Member
Chick-fil-A
10.2018 - 04.2019
Associate of Arts - Mass Communication And Journalism
Miami Dade College
High School Diploma -
South Dade Senior High School
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