KAYLEN JAMES
Dallas,Tx
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Lead Patient Care Host
Crossover Health
09.2023 - 11.2024
- Upbeat customer- oriented server with outstanding coordination and memorization skills
- Two-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service
- Coordinates with facilities to help resolve clinic issues
- Oversees schedules in EMR and responsible for auditing schedules for accuracy
- Coaches, mentors, and develops team, including interviewing, onboarding, and provider career development planning to host team
- Assist in resolving member concerns or issues, involving manager as appropriate
- Assists with workflow design and process improvement.
Server
Lexy's Dallas
01.2024 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Tupelo Honey Southern Kitchen & Bar
09.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Patient Care Host/Interim Team Lead
Crossover Health
01.2020 - 09.2023
- Created workflows within excel sheets that continuously enhance the patient experience
- Demonstrated an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, to support members
- Assists with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology and overall clinic workflows within the context of care delivery
- Collaborates with providers and external practices to deliver an exceptional seamless patient centered care experience
- Served as liaison between current team and new management to ensure smooth and efficient workflow transition
- Served as point of contact for host team, ensuring that all updates and communication are relayed while assisting with onboarding new team members.
Server
3Eleven Kitchen & Cocktails
07.2022 - 12.2022
- Take food and beverage orders from guests and enter point-of-sale
- Deliver food and beverages from kitchen and bar to guests in a timely manner
- Prepare final bill, present check to guest, accept payment, process credit card charges, or make change
- Complete and set-ups, side work, and/or closing duties assigned
- Know restaurant's food and beverage selections, how to sell these items, and the ability to answer Guests' questions regarding items.
Education
Bachelor of Science - Biology
North Carolina A & T State University
Salt Lake City, UT01.2025
Bachelor of Science - Biology
North Carolina A & T State University
Greensboro, NC12.2018
Associate of Science - Nursing
Weatherford College
Weatherford, TX12-2025
Skills
- Active Listening
- Problem-Solving Abilities
- Prioritization
- Customer Service
- Scheduling appointments
- Attention to Detail
- Multitasking ability
- Relationship Building
Timeline
Server
Lexy's Dallas
01.2024 - 05.2024
Server
Tupelo Honey Southern Kitchen & Bar
09.2023 - 01.2024
Lead Patient Care Host
Crossover Health
09.2023 - 11.2024
Server
3Eleven Kitchen & Cocktails
07.2022 - 12.2022
Patient Care Host/Interim Team Lead
Crossover Health
01.2020 - 09.2023
Bachelor of Science - Biology
North Carolina A & T State University
Bachelor of Science - Biology
North Carolina A & T State University
Associate of Science - Nursing
Weatherford College
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