Kayley Bortmes

• Created lesson plans that targeted academic, behavioral, and social objectives outlined in IEPs (Individual Education Plans).
• Collaborated with educators to develop tailored teaching strategies that addressed diverse learning needs, enhancing student understanding.
• Monitored student behavior to maintain a safe learning atmosphere, promoting a conducive environment for personal and academic growth.
• Facilitated positive student engagement through affirmative communication, fostering an inclusive classroom dynamic.

Dedicated time to raising children and later providing family care (02/2018-08/2026) while developing strong skills in organization, scheduling, leadership, multi-tasking, and prioritization.

• Cultivated relationships with healthcare professionals, increasing product awareness and fostering trust.
• Managed territory strategically to maximize sales potential and enhance engagement.
• Met or exceeded individual and company targets for call metrics, sample distribution, market share, and sales.
• Delivered educational sessions on products to medical staff, improving product understanding and usage.
• Engaged in professional development programs to strengthen skills crucial for role effectiveness.
• Ensured compliance with regulatory standards while delivering product samples to healthcare professionals.
• Developed thorough knowledge of the complete product line and service offerings.

• Delivered exceptional client support for long-term healthcare facilities and hospice providers across various communication platforms.
• Resolved client inquiries and complaints swiftly, reinforcing trust through dedicated professionalism.
• Followed up to assess client satisfaction, using feedback to drive service improvements.
• Identified and implemented targeted improvements to enhance customer service processes.
• Maintained accurate demographic and medication records to support effective client care.
• Entered patient profiles and billing information into software systems to ensure operational efficiency.
• Accurately prepared medications through meticulous filling, packaging, labeling, and verification.

• Optimized daily operations for a retail store specializing in electronics, appliances, and furniture.
• Created strategic plans to align store initiatives with sales targets.
• Led staff training in advanced customer service and sales methodologies.
• Implemented visual merchandising strategies to enhance product visibility and appeal.
• Reconciled sales, managed cash flow, and executed bank transactions efficiently.
• Developed monthly reports on financial performance to inform management decisions.
• Assessed financial and activity reports to evaluate store productivity.
• Prioritized task delegation among staff, setting clear objectives.

• Developed and implemented program activities in accordance with established goals.
• Promoted RTW programs to independent insurance agents, increasing market visibility and client engagement.
• Led training sessions to improve understanding of program policies and procedures among team members.
• Supervised account management, ensuring timely and effective installations for new clients.
• Addressed participant inquiries regarding program offerings and requirements.
• Delivered sales presentations on RTW's workers' compensation insurance offerings to prospective clients.

• Prepared and dispensed medications accurately according to physician orders and established pharmacy procedures.
• Prepared sterile medications and IV products according to strict safety and aseptic procedures.
• Communicated effectively with pharmacists, nurses, physicians, and other healthcare professionals.
• Preformed accurate data entry of prescriptions into designated patient profiles.
• Adhered to hospital policies, medication safety procedures, and applicable regulatory requirements.