Kayley Jansen
Colorado Springs,CO
Summary
Hardworking and reliable administrative professional focused on going above and beyond to support team and serve customers, with 7 years of experience offering top-notch administrative, customer service, and marketing abilities.
Overview
8
8
years of professional experience
Work History
Social Media & Customer Support Team Lead
Sticker Mule
Remote, CO
04.2017 - Current
- Increased customer engagement through social media on platforms such as Instagram, Facebook, and Twitter.
- Monitored online presence of Sticker Mule's brand to engage with users and strengthen customer relationships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns quickly and efficiently.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Coached team members in techniques necessary to complete job tasks.
- Managed and responded to average of 100 support tickets and chats submitted via email per day.
Freelance Marketing
Dave Mensch
, Colorado
04.2022 - Current
- Developed TikTok and Instagram campaigns and specific marketing strategies for client.
- Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.
- Increased customer engagement through social media.
- Developed marketing content such as graphics, promotional materials, and advertisements for social media.
- Increased customer engagement through social media
Receptionist Supervisor
Club Pet Resorts
Aurora, Colorado
10.2014 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered ~75 incoming calls per day.
- Collected payments from clients and updated account balances.
- Supervised front-end associates in fast-paced and demanding environment.
- Contributed to brainstorming meetings to develop marketing ideas for collateral and digital content.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
Bachelor of Science - Digital Marketing
Full Sail University
Winter Park, FL08.2021
Skills
- Upbeat and Positive Personality
- Strong Written and Verbal Skills
- Understanding Customer Needs
- Social Media Monitoring
- Microsoft Office
- Content Creation
- Time Management
- Effective Organization
- Eager to Learn
Timeline
Freelance Marketing
Dave Mensch
04.2022 - Current
Social Media & Customer Support Team Lead
Sticker Mule
04.2017 - Current
Receptionist Supervisor
Club Pet Resorts
10.2014 - 08.2017
Bachelor of Science - Digital Marketing
Full Sail University
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