Kayley Johnson
Grand Rapids
Summary
Dedicated customer service professional with 10 years of experience in veterinary reception and restaurant service. Skilled in communication, multitasking, teamwork, problem-solving, and providing exceptional customer care in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Ice Cream Server
Big Dipper
Wayland, MI
04.2014 - 09.2016
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Prepared a variety of ice cream flavors, ensuring consistency in taste and presentation for all orders.
- Trained new staff on operational procedures, promoting teamwork and effective service delivery practices.
- Collaborated with team members to create seasonal promotions, enhancing customer engagement and sales opportunities.
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Cashier
Mineos
Byron Center, MI
01.2018 - 08.2019
- Processed customer transactions accurately and efficiently, ensuring positive shopping experiences.
- Managed cash register operations, including balancing drawers at the end of shifts.
- Maintained clean and organized checkout area, promoting a welcoming environment for customers.
- Assisted in training new cashiers on operational procedures and customer service standards.
Restaurant Waitress
Beltline Bar
Grand Rapids, MI
03.2019 - 12.2021
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to ensure accurate and prompt food preparation.
- Trained new staff on menu offerings and service protocols, enhancing team performance.
- Resolved customer complaints swiftly, maintaining positive dining experiences and loyalty.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
Cashier Team Lead
My State Designs
Byron Center, MI
01.2021 - 10.2023
- Supervised daily operations, ensuring efficient cash handling and customer service standards.
- Resolved customer inquiries and complaints effectively, maintaining high satisfaction levels within the store environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise.
Veterinary Receptionist
Animal Emergency and Specialty Hospital of Byron Center
Byron Center, MI
11.2022 - 01.2026
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Managed appointment scheduling to optimize clinic workflow and enhance patient care.
- Coordinated communication between veterinary staff and pet owners to ensure seamless information flow.
- Processed patient intake forms accurately, maintaining compliance with hospital protocols and regulations.
- Trained new reception staff on procedures, improving overall team efficiency and service quality.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
Veterinary Receptionist
VEG ER for Pets
Kentwood, MI
03.2026 - Current
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Education
High School Diploma -
Wayland Union High School
Wayland, MISkills
- Customer communication
- Customer relationship management
- Medical records management
- Effective multitasking
- Prioritization
- Attention to detail
- Teamwork and collaboration
Timeline
Veterinary Receptionist
VEG ER for Pets
03.2026 - Current
Veterinary Receptionist
Animal Emergency and Specialty Hospital of Byron Center
11.2022 - 01.2026
Cashier Team Lead
My State Designs
01.2021 - 10.2023
Restaurant Waitress
Beltline Bar
03.2019 - 12.2021
Cashier
Mineos
01.2018 - 08.2019
Ice Cream Server
Big Dipper
04.2014 - 09.2016
High School Diploma -
Wayland Union High School