Margot Dwyer
Richmond,VA
Summary
Enthusiastic and motivated student with desire to take on new challenges. Responsible and ready to apply education in the workplace. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dynamic and dependable professional with a strong background in customer service at Scoop. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in food preparation and inventory management, with a commitment to maintaining a clean and organized workspace. Recognized for building relationships and fostering a positive environment.
Overview
10
10
years of professional experience
Work History
Ice Cream Server
Scoop
Richmond, VA
03.2023 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Sandwich Artist
Jersey Mike's Subs
Richmond, VA
09.2019 - 08.2020
- Communicated with customer to provide menu offering details and assist with decision-making.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Completed opening, closing and shift change tasks by following company guidelines.
- Informed customers of regular deals or monthly specials to upsell orders.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Verified orders and bagged items for easy transport.
- Answered guest questions, delivering most accurate and updated information available.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Organized food preparation stations and regularly replenished supplies.
Temporary Nanny
Self Employed Services
Richmond, VA
06.2018 - 07.2018
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Participated in hands-on learning activities with children incorporating art.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Worked with a child with developmental disabilities.
Pharmacy Assistant
Patient First
Richmond, VA
06.2015 - 08.2016
- Flagged potential side effects and allergies to prescribed medications for patients.
- Restocked shelves and prepared expired drugs for return.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
Education
Bachelor Of Interdisciplinary Studies - Gender Studies, Sociology, Philosophy
Virginia Commonwealth University
Richmond, VALotus Professional College
Richmond, VAJames River High School
Midlothian, VA06.2017
Skills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
- Cleaning and organization
- Excellent communication
- Relationship building
- Greeting customers
- Salesmanship
- Problem-Solving
- Inventory Counts
- Interpersonal Communication
- Food Preparation
- Documentation and Record keeping
- Adaptability and Flexibility
- Dependable and Cooperative
- Time Management and Prioritization
- Attention to Detail
Timeline
Ice Cream Server
Scoop
03.2023 - Current
Sandwich Artist
Jersey Mike's Subs
09.2019 - 08.2020
Temporary Nanny
Self Employed Services
06.2018 - 07.2018
Pharmacy Assistant
Patient First
06.2015 - 08.2016
Bachelor Of Interdisciplinary Studies - Gender Studies, Sociology, Philosophy
Virginia Commonwealth University
Lotus Professional College
James River High School