Kayley Jones
Citrus Springs,FL
Summary
Currently a stay at home mom looking for the opportunity to expand knowledge and work experience. I am recognized for exceptional customer service and effective communication, ensuring customer comfort and satisfaction. Skilled in strategic planning, organizing, and multitasking.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Fast Access Healthcare
12.2017 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Department Manager
Ollies Bargain Outlet
07.2016 - 07.2017
- Collaborated with other departments to ensure coordination in achieving company protocol.
- Enhanced team productivity by implementing streamlined workflow processes.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Country Fair
09.2014 - 07.2016
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Medical Assisting -
Virginia College
Chattanooga, TN11.2017
General Education -
Conneaut Area Senior High
Linesville, PA05.2015
Skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Strategic planning
- Computer skills/ multiple software programs
Timeline
Medical Assistant
Fast Access Healthcare
12.2017 - 06.2023
Department Manager
Ollies Bargain Outlet
07.2016 - 07.2017
Sales Associate
Country Fair
09.2014 - 07.2016
Medical Assisting -
Virginia College
General Education -
Conneaut Area Senior High
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