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Kayley Mitts
Newcastle,OK
Summary
Certified Clinical Medical Assistant with hands-on experience in both urgent care and behavioral health settings, providing comprehensive, patient-centered care across diverse populations. Skilled in clinical procedures, patient intake, documentation, and supporting providers in fast-paced environments while maintaining accuracy and compassion. Recognized for a strong work ethic, reliability, and dedication to delivering high-quality care that prioritizes patient safety and comfort. Committed to continuous learning and professional growth, with a long-term goal of pursuing a career in nursing to expand clinical expertise and contribute more broadly to patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Absentee Shawnee Tribal Health
Norman, OK
12.2025 - Current
- Assisted in patient intake and documentation processes to enhance workflow efficiency.
- Performed vital sign assessments and collected patient histories, ensuring accurate health records.
- Coordinated with healthcare providers to schedule appointments and manage patient follow-ups effectively.
- Educated patients on treatment plans, medications, and preventive care options to promote health literacy.
- Implemented electronic health record (EHR) updates to improve data accuracy and accessibility for staff.
- Assisted in implementing individualized treatment plans for clients with behavioral health needs.
- Developed and implemented individualized therapy strategies to address diverse client needs.
- Maintained accurate documentation of client interactions to ensure compliance with regulatory standards.
- Used EClinincalWorks to document patient information, progress notes, and treatment plans.
- Developed rapport with patients from diverse backgrounds through empathetic listening and open communication, fostering trust essential for successful outcomes.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Certified Clinical Medical Assistant
Classen Urgent Care Clinic
Norman, OK
09.2025 - Current
- Maintained medical supplies inventory, ensuring availability of necessary tools for daily operations.
- Trained new staff in clinical procedures and best practices, fostering a collaborative work environment.
- Streamlined communication between departments to enhance patient care coordination and service delivery.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed vital sign assessments and collected patient histories, ensuring accurate health records.
- Assisted in patient intake and documentation processes to enhance workflow efficiency.
- Administered injections with precision, ensuring patient comfort and adherence to safety protocols.
- Implemented infection control measures during injection procedures, maintaining high standards of hygiene and safety.
- Maintained accurate records of administered injections, contributing to comprehensive patient medical histories.
- Educated patients and families on wound care techniques and preventive measures.
- Enhanced patient comfort and healing by proactively addressing pain management and emotional support needs related to wound care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Warehouse Worker
Amazon
Mansfield, TX
01.2022 - 10.2024
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse.
- Managed inventory control processes, ensuring accurate stock levels and timely restocking.
- Assisted in training new employees on safety protocols and operational procedures.
- Implemented best practices for packaging and labeling to enhance shipping accuracy.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Assistant Manager
Sonic
Grand Prairie, TX
01.2022 - 12.2023
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Streamlined workflow processes, enhancing service speed and efficiency during peak hours.
- Developed staff schedules, balancing labor costs with operational demands effectively.
- Resolved customer complaints promptly, improving overall satisfaction ratings within location.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate Degree in Nursing - Nursing
Oklahoma City Community College
Oklahoma City, OK03-2028
Certification - Certified Clinical Medical Assistant
Fort Worth Medical Assitant School
Fort Worth, TX09-2025
GED -
UME Preparatory Academy
Dallas, TX05-2023
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical history recording
- Medical office procedures
- Clinical documentation
- Phlebotomy techniques
- Specimens collection and processing
- Professionalism and ethics
- Medical terminology
- Laboratory procedures
- Direct care
- Adaptable and flexible
- EKG monitoring
- Patient care coordination
- Infection control procedures
- CPR
- EMR / EHR
- First aid
- Simple dressings
- Customer service
- Adaptable
- Orthopedic splints
- Patient-focused care
Certification
- BLS
- CPR
- Certified Clinical Medical Assitant
Interests
Timeline
Certified Clinical Medical Assistant
Absentee Shawnee Tribal Health
12.2025 - Current
Certified Clinical Medical Assistant
Classen Urgent Care Clinic
09.2025 - Current
Warehouse Worker
Amazon
01.2022 - 10.2024
Assistant Manager
Sonic
01.2022 - 12.2023
Associate Degree in Nursing - Nursing
Oklahoma City Community College
Certification - Certified Clinical Medical Assistant
Fort Worth Medical Assitant School
GED -
UME Preparatory Academy