Kayley Smith

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Restocked and organized merchandise in front lanes.