Kayli Brandhorst
Waterloo
Summary
Motivated and dependable professional with a strong background in customer service, team leadership, and operations management. Known for adaptability, problem-solving, and a commitment to delivering high-quality results. Skilled in working in fast-paced environments, while maintaining strong attention to detail, and a positive attitude.
Overview
3
3
years of professional experience
Work History
General Manager
Dairy Queen Grill & Chill
Waterloo
05.2023 - Current
- Oversaw daily operations to ensure smooth and efficient business functionality
- Managed and trained a team of staff, fostering a positive and productive work environment
- Created and implemented business strategies to drive growth and increase profitability
- Monitored inventory levels, placed orders, and maintained supply chain efficiency
- Handled budgeting, financial reporting, and cost control measures
- Ensured compliance with company policies, industry regulations, and safety standards
- Provided exceptional customer service and resolved escalated issues professionally
- Analyzed performance metrics to identify areas for improvement and optimize processes
- Scheduled staff shifts and managed payroll responsibilities
- Collaborated with department heads to align business objectives and meet company goals
Customer Service Representative
Veridian Credit Union
Cedar Falls
05.2022 - 05.2023
- Provided exceptional member service by assisting with account inquiries, transactions, and product recommendations
- Processed deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently
- Educated members on credit union products and services, including checking, savings, loans, and digital banking
- Maintained up-to-date knowledge of credit union policies, procedures, and compliance standards
- Resolved member concerns and issues promptly with professionalism
- Promoted financial wellness by offering personalized solutions to meet individual financial goals
- Utilized internal systems and tools to manage member accounts and maintain accurate records
- Adhered to confidentiality and security protocols to protect sensitive member information
Server
Junies Restaurant
Evansdale
01.2022 - 08.2022
- Provided friendly and attentive service to guests, ensuring a positive dining experience
- Maintained knowledge of menu items, daily specials, and allergy information
- Collaborated with kitchen and bar staff to ensure timely and accurate orders
- Managed multiple tables efficiently in a fast-paced environment
Education
High School Diploma -
Waterloo West High School
Waterloo, IA05-2020
Skills
- Adaptability
- Problem Solving
- Communication
- Teamwork
- Management
- Conflict Resolution
Timeline
General Manager
Dairy Queen Grill & Chill
05.2023 - Current
Customer Service Representative
Veridian Credit Union
05.2022 - 05.2023
Server
Junies Restaurant
01.2022 - 08.2022
High School Diploma -
Waterloo West High School