Kayli Kanoon

Provided exceptional service to clientele, along with building rapport and fostering repeat business.

Upselling premium products , increasing average sales per customer.

Managed a high-volume, fast paced environment while maintaining attention to detail and customer satisfaction.

Resolved customer concerns promptly and professionally, ensuring positive guest experience.

Worked individually and with a team to maintain a clean, organized, and fun work environment.

Collaborated with management team during restaurant's opening, assisting with setup, staff training, tastings and procedures.

Helped develop a comprehensive beverage menu, such as signature cocktails, that aligned with the restaurant's brand.

Trained new team members on bar operations, customer service standards, and compliance with health and safety regulations.

Monitored and helped manage inventory of all alcohol.

Processed and maintained accurate member records, including personal and payment information, ensuring confidentiality to data protocols.

Entered and updated member details into company database with accuracy, handling billing adjustments and cancellations while maintaining attention to detail.

Assisted with administrative task, such as generating reports, tracking attendance, and organizing documents

Resolved members inquiries efficiently in person and over the phone.

Ensured daily operations with team members to achieve performance goals.

Consistently met and exceeded monthly sales targets by upselling and cross-selling products.

Brought in over $90,000 in revenue for the company.

Collaborated with marketing team to execute in-store promotions to increase in foot traffic.

Conducted market research to identify trends and customer preferences, providing feedback to management.

Kept track of new and existing inventory.