Kaylia Clarke
New York,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
GAP PROGRAM-SITE DIRECTOR
American Musical And Dramatic Academy
11.2021 - Current
- Managed between 3-5 staff members,ensuring high-quality performance and adherence to company standards.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Review prospective student auditions for future enrollment.
- Oversee and supervise staff and students(Associate Site Director, Program Managers, Lead Counselors).
- Support faculty and curriculum to ensure positive learning environment.
- Plan/Support operations for field trips, performances, auditions, film-shoots, and rehearsals.
- Supervise daily residential and commuter student life, including travel, dorm-life, and meals.
GAP PROGRAM-COORDINATOR
American Musical And Dramatic Academy
06.2021 - 08.2021
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Created safe, welcoming, and engaging environment for students.
- Created curriculum for student's schedules, and management of rooms and all facilities being used.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions. Increased enrollment by %25.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
HIGH SCHOOL CONSERVATORY-PROGRAM CALLER
American Musical and Dramatic Academy
02.2020 - 06.2021
- Interviewed and called over 50 students per day for enrollment into conservatory program.
- Self-managed for Gap Program and scheduling 8 interviews per day.
- Generated my own leads while working with multiple databases (Talisma/CampusVue).
- Responsible for data management and organization, as well as post-accept & on-boarding duties.
- Fast-paced environment with minimal supervision and tight deadlines.
FUNDRAISER/SALES REP
Manhattan Theatre Club, DCM Inc.
04.2019 - 11.2019
- Sold over $70k in subscription revenue for Manhattan Theatre Club.
- Raised over $15k in donations for MTC, to help artistic & education development.
- Secured major donations for various programs through donor cultivation and relationship building.
- Functioned as customer service rep, assisting patrons with theatre-related questions/issues.
- Worked with multiple databases (Tessitura & Encore), to process credit cards/orders.
- Consistently performed detailed oriented tasks
- Demonstrated excellent customer service skills when dealing with client inquiries.
- Adapted to and remained flexible in changing, fast-paced work environment.
DISNEY COLLEGE PROGRAM - CHARACTER ATTENDANT
Walt Disney World Resort
08.2018 - 01.2019
- Enhanced guest experience by maintaining positive and engaging atmosphere in character areas.
- Assisted performers with costume preparation and ensured proper fit for optimal performance.
- Provided quality customer service for tourists and large audiences.
- Collaborated with team members to create memorable experiences for guests at character meet-and-greet events.
- Managed crowd control during character performances, ensuring guest safety and enjoyment.
- Provided exceptional customer service by addressing guest questions and concerns promptly and professionally.
- Maintained cleanliness of character areas, ensuring inviting environment for guests.
- Contributed to success of special events by providing support for performers and event staff.
- Enhanced guest experience by maintaining positive and engaging atmosphere in character areas.
Education
Bachelor of Arts - Theater Arts
Five Towns College
Dix Hills, New York 05.2018
Skills
- Operational Leadership
- Strategic Planning
- Program Management
- New Staff Orientation
- Office Meetings
- Administrative Duties
- Organizational Skills
- Time Management
- Problem Solving
- Operational Planning
- Active Listening
- Positive Attitude
Awards
Orientation Leader Accomplishment
Timeline
GAP PROGRAM-SITE DIRECTOR
American Musical And Dramatic Academy
11.2021 - Current
GAP PROGRAM-COORDINATOR
American Musical And Dramatic Academy
06.2021 - 08.2021
HIGH SCHOOL CONSERVATORY-PROGRAM CALLER
American Musical and Dramatic Academy
02.2020 - 06.2021
FUNDRAISER/SALES REP
Manhattan Theatre Club, DCM Inc.
04.2019 - 11.2019
DISNEY COLLEGE PROGRAM - CHARACTER ATTENDANT
Walt Disney World Resort
08.2018 - 01.2019
Bachelor of Arts - Theater Arts
Five Towns College
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