Summary
Overview
Work History
Education
Skills
Timeline
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Kaylia Galindo

Hilo,HI

Summary

As a graduate-level psychology student with a strong foundation in behavioral health, student development, and individualized success planning, I bring relational insight, professionalism, and organizational strength to my work. My academic training has sharpened my emotional intelligence, cultural humility, and ability to guide individuals through significant life decisions with empathy and clarity. Through research, presentations, and community engagement, I have developed strong communication skills across in-person, virtual, and written platforms, allowing me to confidently connect with diverse populations. My experience navigating university systems and supporting student success initiatives has strengthened my time management, organization, and self-motivation. Grounded in a servant-leadership mindset and a passion for helping others reach their goals, I am committed to building meaningful relationships, fostering growth, and contributing to environments that promote long-term success.

Overview

3
3
years of professional experience

Work History

Registered Behavior Technician

BAYADA
03.2025 - Current
  • Assisted in implementing individualized treatment plans for clients with developmental disabilities.
  • Collaborated with a multidisciplinary team to enhance client care strategies.
  • Engaged clients in therapeutic activities to promote skill development and emotional regulation.
  • Maintained compliance with organizational policies and state regulations during service delivery.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

Front Counter Customer Service Representative

Zippy's
04.2025 - 01.2026
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Processed transactions accurately using point-of-sale systems to ensure efficient operations.
  • Assisted in maintaining cleanliness and organization of front counter area to enhance customer experience.
  • Collaborated with team members to streamline workflow during peak hours, improving service delivery.

Career Services Advisor

Grand Canyon University
01.2023 - 12.2024
  • Implemented innovative marketing strategies to promote Career Services events and resources to students, faculty, staff, alumni, and employers.
  • Maintained detailed records of student interactions within the Career Services database for accurate reporting purposes.
  • Leveraged social media platforms as effective career and professional-development tools to help candidates secure employment opportunities.
  • Provided career counseling to students, guiding them in academic and professional development.

Education

Master of Science - Psychology

Grand Canyon University
Phoenix, AZ
07-2026

Bachelor of Science - Behavioral Sciences

Grand Canyon University
Phoenix, AZ
12-2024

Skills

  • Applied behavior analysis (ABA) Implementation
  • Behavior Data Collection & Progress Monitoring
  • Crisis Prevention & De-escalation Techniques
  • Self-Motivated & Goal-Oriented Performance
  • Time Management & Organizational Skills
  • CRM & Microsoft Office Proficiency
  • Emotional Intelligence & Empathetic Communication
  • Territory Management & Community Outreach
  • Relationship Building with School & Community Partners

Timeline

Front Counter Customer Service Representative

Zippy's
04.2025 - 01.2026

Registered Behavior Technician

BAYADA
03.2025 - Current

Career Services Advisor

Grand Canyon University
01.2023 - 12.2024

Master of Science - Psychology

Grand Canyon University

Bachelor of Science - Behavioral Sciences

Grand Canyon University
Kaylia Galindo