Kaylia Gilmore
Conroe
Summary
Dedicated and results-driven professional with a proven track record in problem-solving, multitasking, and delivering exceptional support to clients and teams. Seeking an opportunity in an office or remote setting to leverage my organizational expertise, customer service skills, and commitment to operational excellence. Authorized to work in the US for any employer.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Contract Recruiter
Arise platform
Houston, TX
07.2024 - Current
- As the owner of a contractor-based call center utilizing the Arise platform, I managed all aspects of operations, from onboarding to performance support. I interviewed prospective contractors to assess their qualifications for client contracts, ensuring they aligned with the requirements of household-name brands. I provided a robust platform that offered access to open contracts with multiple prestigious clients, empowering contractors with diverse opportunities.
- In this role, I guided prospects through the entire onboarding process, including:
- Clarifying contract requirements to ensure compliance with client standards.
- Assisting contractors through the background screening process.
- Setting clear expectations for certification and training, ensuring readiness for client-specific roles.
- My leadership fostered a supportive environment, enabling contractors to achieve success while meeting the dynamic needs of renowned clients. This experience showcased my ability to manage contractor relations, streamline onboarding processes, and uphold high standards in a fast-paced, client-driven industry.
- Conducted thorough interviews and assessments, ensuring alignment with organizational culture and values.
- Established strong relationships with external partners to expand candidate pipelines and resources.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
Application Specialist
State of Oregon
Remote
01.2022 - 07.2024
- Conducted detailed needs assessments by asking probing questions to determine service requirements and accurately entered applicant information into electronic systems.
- Resolved applicant concerns effectively by employing active listening and maintaining a calm, professional demeanor during escalated situations.
- Answered inbound calls and directed inquiries to appropriate departments, ensuring applicants’ needs were addressed efficiently.
- Updated and organized applicant records by uploading required documentation into designated system tabs, optimizing processing times.
- Processed, reviewed, and updated applications while consistently meeting or exceeding daily quotas.
- Provided accurate information regarding application statuses and payment assistance awards through inbound and outbound calls.
- Conducted follow-up outreach to applicants, including leaving detailed voicemail updates and requesting additional documentation when necessary.
- Escalated unresolved cases to supervisors with detailed updates to facilitate management intervention and resolution.
Executive Healthcare Administrator
Simmons and Arnold Services
Houston, TX
08.2018 - 09.2021
- Managed daily operations, including maintaining schedules, setting client appointments, and coordinating office events to ensure seamless workflow.
- Accurately updated patient records and active insurance information in medical systems, maintaining data integrity and compliance with organizational policies.
- Verified insurance coverage for procedures and visits, including Medicaid, Blue Cross Blue Shield, Aetna, and other providers, ensuring patients understood their benefits.
- Delivered exceptional customer service by identifying patient needs, providing tailored solutions, and exceeding expectations through proactive communication.
- Conducted pre-employment, random, and DOT-compliant alcohol and drug testing in adherence to legal and regulatory standards.
- Professionally handled inbound and outbound calls regarding coverage, financial responsibility, and insurance inquiries, enhancing patient satisfaction.
- Maintained strict adherence to HIPAA guidelines, ensuring confidentiality and protection of patient medical information.
- Streamlined administrative processes and supported patient care by delivering high-quality customer service, contributing to an efficient and patient-centered environment.
Medical Executive Assistant
Obgyncare
Houston, TX
08.2016 - 07.2018
- Conducted insurance verifications with commercial and government carriers to ensure accurate coverage for scheduled appointments.
- Collected appropriate coinsurance and copays based on patients’ active insurance policies, ensuring financial accuracy and compliance.
- Coordinated ordering and delivery schedules for birth control devices postnatal care, ensuring timely access to prescribed treatments.
- Monitored daily device orders to confirm fulfillment, delivery, and proper scheduling of insertion appointments.
- Managed patient check-out processes, including scheduling follow-up appointments in the EMR system (eClinicalWorks).
- Ensured all patient documentation was accurately scanned and uploaded into the system for secure and organized recordkeeping.
- Verified patient pharmacy details for prescribed medications to minimize errors and delays.
- Scheduled appointments via phone, in person and online systems, maintaining an efficient and patient-friendly scheduling process.
Sales Consultant/CSR
Xfinity
Humble, TX
05.2014 - 08.2016
- Greet incoming customers and assist with questions on services and products.
- Educated customers on product questions to upscale and promote.
- Responsible for equipment check and logging in and out exchange within the store location.
- Responsible for taking payments via cash register within the store.
- Scheduled troubleshooting and professional installation calls.
Shift Leader/Hair Dresser
Hair Pop
Humble, TX
11.2013 - 04.2014
- Customer service interaction with each client for sales and promotion items.
- Responsible for restocking of items on the floor. Installed hair extensions per customer / client request.
- Responsible for opening the store daily for morning shift.
- Up sale all sales and promotion product for daily sales goals.
- Supervised daily operations and ensured adherence to company policies.
- Streamlined inventory management processes, reducing stock discrepancies.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Shift Leader
Sonic
The Woodlands, TX
08.2012 - 06.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Customer service orders taking via phone and in person.
- Up sale promotions and product questions within the store to all customers.
- Monitor cash flow and drawers for multiple checkout stations.
- Restock inventory monthly and reviewed cash operations daily reports.
- Achieved sales goals and service performance requirements for sales goals
Education
High School Diploma -
Spring High School
Spring, TX06.2014
Skills
Medical Law( 6 years)
Receptiveness to Feedback (12 years)
Executive Administrative Support( 4 years)
EMR Systems (4 years)
HIPAA( 4 years)
EClinicalWorks (4 years)
Medical Receptionist (4 years)
Insurance Verification(4 years)
Talent Acquisition (2 years)
HR Sourcing (2 years)
Problem Management (6 years)
Employee Orientation (2 years)
Documentation Review (8 years)
Medical Billing (4 years)
Medical Scheduling (4 years)
Certification
- Real Estate License
- May 2024 to Present
- Licensed only in the state of Texas. Also passed National Exam and can refer out of state through my brokerage.
Timeline
Contract Recruiter
Arise platform
07.2024 - Current
Application Specialist
State of Oregon
01.2022 - 07.2024
Executive Healthcare Administrator
Simmons and Arnold Services
08.2018 - 09.2021
Medical Executive Assistant
Obgyncare
08.2016 - 07.2018
Sales Consultant/CSR
Xfinity
05.2014 - 08.2016
Shift Leader/Hair Dresser
Hair Pop
11.2013 - 04.2014
Shift Leader
Sonic
08.2012 - 06.2013
High School Diploma -
Spring High School