Kaylia Hawk
Flowery Branch,USA
Summary
Detail-oriented and dedicated professional with strong communication, interpersonal, and problem-solving skills. Known for creative thinking and a results-driven mindset, with a proven ability to effectively support organizational goals in both on-site and remote environments. Consistently recognized as hard-working and reliable, with a track record of building relationships, streamlining operations, and delivering high-quality support.
Overview
13
13
years of professional experience
Work History
Spot Dispatch & Optimization Coordinator
Mansfield Oil Company
11.2017 - Current
- Schedule, coordinate, and manage full truckload (FTL) freight from terminal groups to customer locations
- Build and maintain strong relationships with carriers to enhance freight profitability and efficiency
- Implement terminal group sourcing adjustments based on arbitrage opportunities
- Make decisions independently and efficiently within established guidelines
- Provide loading direction to carriers via phone and email, ensuring adherence to established criteria and thresholds
- Collaborate with Supply to ensure contract compliance and resolve logistical challenges
- Demonstrate remote work capability by effectively coordinating logistics and communication through virtual tools
Patient Registrar – Imaging Center
Northeast Georgia Medical Center
01.2017 - 11.2017
- Welcomed and assisted patients during the registration process, ensuring a professional and friendly environment
- Entered patient data into the electronic health record (EHR) system, maintaining accuracy and confidentiality
- Verified insurance eligibility, obtained prior authorizations, and collected co-pays or outstanding balances
- Supported billing inquiries and facilitated communication between patients and the billing department
- Ensured compliance with HIPAA regulations and collaborated with staff to optimize patient flow
- Utilized remote systems to manage patient records and communication efficiently when needed
PHARMACY BENEFITS MANAGER/PRIOR AUTHORIZATION SPECIALIST
ProCare Rx
10.2015 - 04.2017
- Communicated effectively with patients, healthcare providers, and insurance coordinators regarding medication coverage
- Educated patients and providers on the prior authorization process and managed requests in line with protocols
- Trained new hires and served as a subject matter expert for staff inquiries
- Addressed customer concerns related to pharmacy benefits as a Clinical Specialist
- Followed up on pending authorization requests to ensure timely resolution and reduced delays in care
- Successfully supported remote operations by managing prior authorization processes and communication through digital platforms
CUSTOMER SERVICE REPRESENTATIVE
CRYSTAL SPRING
05.2012 - 09.2015
- Communicated effectively with patients, healthcare providers, and insurance coordinators regarding medication coverage
- Educated patients and providers on the prior authorization process and managed requests in line with protocols
- Trained new hires and served as a subject matter expert for staff inquiries
- Addressed customer concerns related to pharmacy benefits as a Clinical Specialist
- Followed up on pending authorization requests to ensure timely resolution and reduced delays in care
- Successfully supported remote operations by managing prior authorization processes and communication through digital platforms
Education
LANIER TECHINCAL COLLEGE
01.2011
Skills
- Microsoft Excel
- Data Entry
- Logistics Management
- Remote Tools & Software
- Customer Relations
- Administrative Support
- Conflict Resolution
- Team Leadership
- Mentorship
- On-the-Job Training
- Problem-Solving
- Clerical Support
- Process Improvement
- Remote Work Efficiency
References
References available upon request.
Timeline
Spot Dispatch & Optimization Coordinator
Mansfield Oil Company
11.2017 - Current
Patient Registrar – Imaging Center
Northeast Georgia Medical Center
01.2017 - 11.2017
PHARMACY BENEFITS MANAGER/PRIOR AUTHORIZATION SPECIALIST
ProCare Rx
10.2015 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
CRYSTAL SPRING
05.2012 - 09.2015
LANIER TECHINCAL COLLEGE
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