Kaylie Banks
Boshamps Seafood and Oyster Restaurant
Fort Walton Beach,FL
1
Certification
2
years of professional experience
Developed exceptional customer service and communication skills in dynamic and fast-paced a dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining a welcoming atmosphere. Seeking to transition into a new field where these transferable skills can contribute to team success and customer satisfaction.
Energetic and personable with a natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and a seamless and enjoyable atmosphere.
Work History
Host
1 Year 4 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover during peak hours.
- Trained new hosts on customer service standards and operational procedures.
- Completed daily side work and opening and closing duties without fail.
- Monitored dining area for cleanliness and readiness, ensuring compliance with health standards.
- Collaborated with management to implement improvements in guest experience initiatives.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Concessions Worker
11 Months- Operated point-of-sale systems to process transactions efficiently and accurately.
- Maintained cleanliness and organization of concession stands to enhance customer experience.
- Assisted in inventory management, ensuring adequate stock levels for popular items.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve workflow and maximize productivity during events.
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Monitored inventory and notified management of deficiencies or shortages.
Education
High School Diploma
- Class of 2026
- Class rank: 98/350
- GPA: Weighted GPA: 3.8472, Unweighted GPA: 3.3333
- Honoree of English 1,2 and 3
- Awarded National Honors Society
- Awarded Viking Scholars 9th & 11th grade
- Completed AP course in Pre calculus
- Completed AP course in Statistics
- Completed AP course in United States History
- Extracurricular Activities: Yearbook
- Excel Club Member
- Viking Ladies Member
Skills
Point-of-sale systems
Table management
Guest relations
Front of house organization
Seating arrangements
Table assignment coordination
Customer service
Customer engagement
Guest feedback
Team collaboration
Effective time management
Adaptable to change
Detail-oriented
Exceptional communication
Greeting guests
Server support
Affiliations
- National Honors Society (2025-2026)
- Minority Council (2025-2026)
Certification
- Viking Scholars 9th and 11th grd
- Excel certification 11th and 12th grd
Timeline
Host
Boshamps Seafood and Oyster Restaurant
04.2025 - 08.2026Read More
Concessions Worker
Gulfarium Marine Adv Park
05.2024 - 04.2025Read More
Fort Walton Beach High School
High School Diploma
Read More