Ashley Yoneda
Waianae,HI
Summary
Aloha! My name is Ashley Marie Osgood Yoneda. My background is retail however I have grown to learn many new skillsets over the years at many jobs. I am always willing to learn new things and have a drive to grow and succeed no matter where I am!
Overview
18
18
years of professional experience
Work History
Server/Host/Expo/Busser/Bartender
The Beach House by 604
Waialua, Hawaii
01.2023 - Current
- Provided exceptional customer service to enhance dining experiences as both a hostess and server.
- Coordinated with kitchen staff on Expo to ensure timely food delivery.
- Trained new staff members on handbook rules and standards.
- Set up and prepared dining spaces for special events and large parties efficiently.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Trained new servers on restaurant policies and service standards to ensure consistency.
- Processed customer payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Shift Supervisor
Longs Drugs
Waianae, Hawaii
01.2018 - 12.2019
- Was both a front store manager and managed the entrie beauty department as well as went thru beauty training and conferences thru Loreal Corp
- Supervised team members to ensure efficient store operations and customer service.
- Managed inventory levels to maintain product availability and organization.
- Trained new employees on store policies and procedures for smooth onboarding.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted customers with product selection when needed.
- Identified areas of improvement within the department and implemented necessary changes.
- Monitored security and enforced loss prevention strategies during shift.
- Taught staff upselling techniques to meet revenue targets.
- Identified opportunities for process improvements through data analysis.
- Assessed reports and adjusted workflows to realign with targets.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Utilized POS systems efficiently for order processing and inventory management.
Barista
Olino by Consolidated Theatres with TITAN LUXE
Kapolei, Hawaii
07.2017 - 12.2017
- Prepared high-quality coffee beverages following standard recipes.
- Maintained cleanliness and organization of the coffee station and dining area.
- Provided exceptional customer service, addressing inquiries and special requests.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Supervisor
The Children's Place
‘Aiea, Hawaii
01.2015 - 10.2016
- Supervised team members in daily operations and customer service.
- Trained new employees on store procedures and product knowledge.
- Managed inventory levels and organized merchandise displays effectively.
- Resolved customer inquiries and complaints with care and attention.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Managed visual merchandising standards to enhance in-store displays and customer experience.
- Coordinated seasonal promotions to align with marketing strategies and sales objectives.
Sales Associate
See's Candies
‘Aiea, Hawaii
09.2009 - 12.2012
- Assisted customers in selecting and purchasing chocolates and confections.
- Maintained cleanliness and organization of the sales floor display areas.
- Processed transactions accurately using point-of-sale systems.
Key Holder Supervisor
Hot Topic
Honolulu, Hawaii
09.2008 - 01.2010
- Supervised daily store operations and maintained compliance with company policies.
- Trained and mentored new staff on customer service standards and operational procedures.
- Managed inventory levels and conducted regular stock assessments to ensure availability.
- Handled cash management, including deposits and register reconciliations, ensuring accuracy.
- Collaborated with team members to deliver exceptional customer experiences during peak hours.
- Resolved customer inquiries and complaints promptly, maintaining a positive shopping environment.
- Supervised cashiers during peak hours of operation.
- Created promotional displays that increased visibility of merchandise.
- Implemented loss prevention measures to protect against theft and fraud.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
San Luis Obispo High School
San Luis Obispo, CASkills
- Customer service
- Point-of-sale systems
- Point-of-sale operation
- Product knowledge
- Team leadership
- Effective communication
- Attention to detail
- Patience and composure
- Calm demeanor
- Up-selling techniques
- Merchandise restocking
- Basic math
- Phone etiquette
- Plan-o-gram implementation
- Positive and professional
- Service minded
- Teamwork
Accomplishments
- Employee of the Month at 604 Beach House May 2024
- Award for being in the top 5% of National Credit Card Sign Up’s with The Children’s Place 2016.
Timeline
Server/Host/Expo/Busser/Bartender
The Beach House by 604
01.2023 - Current
Shift Supervisor
Longs Drugs
01.2018 - 12.2019
Barista
Olino by Consolidated Theatres with TITAN LUXE
07.2017 - 12.2017
Supervisor
The Children's Place
01.2015 - 10.2016
Sales Associate
See's Candies
09.2009 - 12.2012
Key Holder Supervisor
Hot Topic
09.2008 - 01.2010
San Luis Obispo High School