Rubi Hanson
Independence ,MO
Summary
Experienced hospitality professional skilled in creating memorable guest experiences and maintaining high service standards. Proficient in efficiently managing guest interactions for a seamless experience. Committed to fostering team collaboration and excelling in dynamic environments, with a strong focus on communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Host/ Cashier/busser/expo/server
Black Bear Diner
07.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone and walk-ins, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Child Care
12.2017 - Current
- Charge of children above the age of 2 years
- Experience with transportation of the children and provided care
- Assists within an at-home daycare occasionally
- Provides open communication with the parents regarding children
- Manages time by scheduling time outside, lunch, and other events throughout the day
Education
Fort Osage High School
Independence, MO05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Adaptable to change
- Customer engagement
- Friendly, positive attitude
- Teamwork and collaboration
- Cash handling
- Guest engagement
Timeline
Host/ Cashier/busser/expo/server
Black Bear Diner
07.2021 - Current
Child Care
12.2017 - Current
Fort Osage High School
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